It Support Analyst

☞ Skillsbay Ltd

View: 107

Update day: 21-05-2024

Location: Newport Wales

Category: IT - Software

Industry: IT Services IT Consulting

Position: Entry level

Job type: Full-time

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Job content

We are seeking an additional IT Support Analyst to provide 1st and 2nd level support. The IT Support team support our employees worldwide on a range of hardware, access and application based issues. Working in conjunction with other team members and our colleagues the aim is to provide an excellent and responsive customer based service.Day to day responsibilities include:- Provide excellent Customer Service through professional and consistent support by taking ownership at a 2nd line support level ensuring full customer satisfaction is achieved and completing related IT documentation
  • Troubleshoot and diagnose IT problems reported via ticketing system, and other methods of communication
  • Follow SOP’s and other processes/procedures where appropriate
  • Manage end user hardware including setup, repair, and troubleshooting
  • Printer and copier basic support, responding to consumable usage alerts and replacing when needed
  • Mobile phone setup and support (iOS, Android)
  • Ensure general tidiness of IT desks, IT area, LAN and build rooms.
  • Network troubleshooting including track and trace to wall port then switch port for reporting to 3rd line
  • Manage application-based permissions across applications estate
  • Assist with ensuring stock levels of IT equipment are maintained
    • For this role we are looking for someone who:- Has excellent customer service skills.
  • Has excellent time management skills
  • Is experienced in working in a busy IT environment
  • Comfortable communicating with customers via all means available including telephone, email, Team etc.
  • Is able to communicate effectively at all levels
  • Demonstrates good problem-solving skills.
  • Is focused on delivering a successful outcome.
  • Shows flexibility towards core working hours to ensure support to global users.
  • Has a genuine passion for IT & technology
  • Is proficient in all aspects of Microsoft office
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    Deadline: 05-07-2024

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