IT Support Analyst

Job content

Are you keen to find an exciting new role where you will be part of a dynamic, forward-thinking, friendly agile team? If so, come and join us on the journey.

Why Michelmores?Michelmores is the destination law firm for the ambitious, the imaginative and the distinctive. We help enterprises and individuals navigate change to find a positive future.

We are a flexible, friendly, and inclusive organisation with as clear a focus on fresh thinking as we have on growth and success. We value and nurture our people’s potential and inspiration and give them a creative, open, and collaborative environment in which to develop a career and succeed.

As our clients’ needs change and evolve, so do we. Our business services teams are continuously looking for ways to innovate and attract and retain the best clients and the brightest people. Central to our culture is our nurturing, friendly and flexible environment which genuinely allows our people to grow and flourish, both professionally and personally. We really care about what we stand for and want to move forward together.

What sort of work?This is an exciting opportunity to join our growing IT team as an IT Support Analyst at Michelmores.

As part of this role, you will be based in our Exeter office and will be responsible for:

• Proactively monitoring support calls using our ServiceNow ticket management system
• Taking phone calls, logging tickets, and troubleshooting IT issues
• Liaising with third party vendors where applicable
• Preparing hardware including deploying OS image, installing and configuring software and assisting users getting setup
• When needed, assisting users with setting up IT kit for meetings
• On occasion travelling to our other offices in Bristol, Cheltenham, Sidmouth and London
• Providing out of hours support on occasion

Why this team? The IT team is the Firm’s centre of innovation. As well as supporting the hardware and software already in place, they lead the way on developing processes and efficiencies through new software and technology. Made up of a group of innovative, tech savvy and forward-thinking IT specialists and project managers, the team support the technology across all our offices.

How do we work? We take a flexible, agile approach to working patterns. As a team we agree together on the best working arrangements that will enable each of us to provide exceptional client service, to collaborate and connect with colleagues, and to achieve the right home/work balance. We pride ourselves on our high-performance culture whilst offering a good work/life balance. As a Firm we are committed to supporting our people across all levels to achieve the balance they need. We are open to talk flexible working and to empower any candidate to put forward a flexible working pattern to meet their needs.

Who are we looking for?We are looking for somebody who will understand our values and will thrive in our culture. The role is for a 1st/2nd line support analyst based in our Exeter office.

The ideal candidate will have the following skills and experience:

Skills

• Self-motivated and enthusiastic about IT and customer service
• Be able to work as part of a team, but at times to work under your own initiative
• Experienced with hardware/software installation, configuration, and repair
• Have excellent troubleshooting and problem-solving skills
• Have excellent organisational skills and a professional approach to work

Experience

• Previous experience of working in a helpdesk environment
• Experienced with Windows 10/11 support and troubleshooting
• Experienced with iOS mobile phone support
• Experienced with Office 365 suite support and management
• An understanding of Active directory
• An understanding of group policy
• Basic networking skills, WI-FI, and network cabling

Desirable skills

• Experience of managing devices within Intune/MECM
• Experience supporting users working on Citrix
• Experience supporting legal sector software from vendors including Aderant, Bighand, iManage, Intapp and Litera.
• Experience managing mailboxes within Exchange Online
• Ability to read and understand basic PowerShell commands and scripts

This is a great opportunity to join a Firm which believes potential, inspiration, and teamwork should be valued and nurtured.

We work hard to create and sustain an open and collaborative environment. We embrace change and constantly evolve to meet our people’s diverse needs, in the same way that we help our clients to navigate and stay ahead of developments, to move forward together.

Next StepsTo apply please click below or if you would like to talk to someone about the role, please call Rebecca Pike in our Recruitment Team on 07719 523119.

*No agencies please – any agency assistance will be via invitation only. Please note any speculative candidates submitted via agencies without invitation will not be considered as represented by that agent.