IT Support Analyst - Glasgow (23-28K)

☞ Senitor Recruitment

View: 101

Update day: 13-05-2024

Location: Glasgow Scotland

Category: Information Technology

Industry:

Job type: Permanent

Salary: £23,000 - £28,000 a year

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Senitor https://www.senitor.com/

IT Support Analyst - Glasgow (23-28K)

My client who are a leading transport and logistics company are looking for a IT Support Analyst to join the team. This will be an onsite role.

Role-
End to end case management for incidents and requests.
Directly assess and troubleshoot customer queries with a view to directly resolving or facilitating a prompt resolution using third parties and colleagues where required.
Incident and problem management - capturing and categorise incidents, and recurring incidents (problems) with a view to reducing the volume of incidents overall.
Act as escalation point for ICT Support Analyst function in relation to Infrastructure requests.
Liaise with internal and external parties in relation to support and infrastructure queries.
Execute incident and problem management framework as instructed by the Service Delivery Manager.
Monitor ICT Service Desk compliance issues, taking remedial action or escalating as needed.
Strict maintenance of all ICT Support Analyst documentation, including upkeep of ICT Support procedures, asset records, IP addressing records, and all other critical documentation.
Powershell and batch scripting
Active Directory Domain Services
Advanced networking and routing

A driving licence and access to a car are essential as there will be travel across the Group’s sites in West Central Scotland.

If this role sounds of interest please apply or send your CV to louise.phelan@senitor.com

For more information about Senitor and the opportunities we have to offer follow us on Twitter @SenitorIT Senitor Associates Ltd is acting as an Employment Agency in relation to this vacancy.
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Deadline: 27-06-2024

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