IT Support Administrator

☞ Keys Group

View: 110

Update day: 07-05-2024

Location: Halesowen West Midlands

Category: Administrative / Clerical / Assistant IT - Hardware / Networking IT - Software Information Technology

Industry:

Salary: £21,000 - £24,000 a year

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Job content

Package Description

IT Support Administrator - £21,000-£24000

Keys Group are a leading provider of innovative care and education services to children, young people and adults who have complex needs – emotional, behavioural, social, learning or physical needs. With a support centre in the Midlands, we operate services all across England and Wales with residential services, schools and activity centres.

We are currently looking for an IT Administrator to join the team, the role will be based in our Support Centre (Halesowen).

Skills, Capabilities and Attributes

  • Able to work on and manage multiple tasks concurrently.
  • Excellent interpersonal skills with the ability to build and maintain credible working relationships.
  • Excellent active listening skills to understand and interpret requirements.
  • Excellent verbal and written communication skills.
  • Proven administration skills with attention to details & accuracy
  • Innate respect for confidentiality & correct application or procedures & protocols
  • To be computer literate, fluent in the use of Office 365
  • GCSE standard in Maths & English

Desirable but not essential

  • Call logging
  • Previous experience in a related role

Role

  • Answering the phone calls that come into the IT Helpdesk, dealing with queries.
  • Logging Tickets on behalf of the users
  • Be the gatekeeper for the IT Helpdesk, manage queries from walk ups and pass on to the team.
  • Update tracking info on to the build list
  • Update the Asset Register
  • Provide support to client and management regarding queries, and general updates.
  • Lease with 3rd party providers

KGC

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Deadline: 21-06-2024

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