IT Service manager (Regular travel)

Who are we ?

We are FBC, Fox’s Burton’s Companies! ……-And we bake the UK’s most incredible biscuits (we might be slightly biased, but we will leave that for you to judge).

FBC was a match made in heaven, with two of the top UK biscuits manufacturers (Burton’s Biscuits and Fox’s Biscuits) coming together to create one unique, integrated company.

We are home to famous iconic brands, including Maryland, Fox’s, Jammie Dodger & Rocky, to name just a few. We bake our incredible biscuits at eight bakeries across the UK, located at Ilse of Arran, Livingston, Blackpool, Llantarnam, Edinburgh, Kirkham, Batley & Dorset. We also have offices for our supporting services in St Albans, Liverpool and Moreton. Together, we employ circa 5,000 amazing employees across all our locations.

We are currently the second biscuit manufacturer in the UK market with a strong ambition of becoming the number two biscuit manufacturer worldwide.

We are proud to be part of the Ferrero enlarged family: such a fantastic and successful business. The Ferrero Group operates in more than 50 countries, with products sold in over 170 countries, represented by almost 38.000 employees worldwide, and a consolidated turnover of €12.7 billion (2020-21).

Along with our fantastic brand portfolio, we also have long-term agreements to manufacture several sweet & savoury snacks across Mars, Cathedral City, Marmite, Jacobs, and LU branded products. In addition, we are proud to be a strategic partner for many retailer-branded products.

Our employees make our business special. With strong family values, we believe FBC is a more prosperous and fun place to work with when people feel free to be themselves. We believe in the power of being authentic, entrepreneurial and supporting each whilst meeting our business goals.

And don’t forget… work hard but play harder!

What does your typical day look like?

You will support the IT function in the decision making process through the monitoring of relevant IT services and defining KPI’s and suggesting ways to improve performances .

Other key actions will be but not limited to:

• Ensure that all IT services and support functions remain responsive to customer needs.
• Ensures the data collection at local and central level of relevant data/KPI’s
• Ensures service catalogue and wider IT service operations knowledge library are maintained
• Ensures a program of continual service improvement across the wider IT service delivery function
• Monitors the service levels of internal and external services through continuous measurement of the main KPI’s vs Service level agreements

What are the key ingredients needed for the role?

You will need previous experience of working in a service desk environment

You will need to be confident with dealing with key stakeholders and supporting a team

This role is a hybrid role based in St Albans with regular travel across the country

If you are ready to begin a career with real bite, we would love to hear from you so apply now by clicking the link below.