IT Service Manager

☞ Office for National Statistics

View: 104

Update day: 07-05-2024

Location: Newport Wales

Category: Information Technology Part-time

Industry:

Job type: Full-time, Part-time, Permanent

Salary: £36,838 - £42,519 a year

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Job content

Reference number

131720

Salary

£36,838 - £42,519

Grade

Senior Executive Officer

Contract type

Permanent

Business area

ONS - Digital and Technology

Type of role

Information Technology
Operational Delivery

Working pattern

Flexible working, Full-time, Homeworking, Job share, Part-time, Compressed Hours

Number of posts

1

Location

Newport, Fareham, Homeworking

About the job

Summary

Do you have a real passion for user experience, employee enablement and continuous improvement?

Are you innovative with the energy and motivation to lead exciting technical and cultural change?

Would you thrive in an open, autonomous and user-centred environment?

If so, this could be the role for you.

Job description

As an IT Service Manager, you will be experienced in leading and managing a team currently consisting of 6 members and will be responsible for their individual development and also the high level of services the team support.

You will be responsible for continuous service improvement, skilling and support of services such as Splunk, Jira, Confluence, Jenkins and SAS to name a few as well as accepting new services assigned through ONS Acceptance into Service process.

Working closely with your team and other service managers you will be empowered to be creative whilst delivering high quality service and deliverables where stakeholder management is key. You will need to be both innovative and have the passion to lead these changes from the front.

Responsibilities

As a service manager you will:

  • Lead and manage a multi-skilled team deployed across various projects and activities.

  • Bring into service, operating, supporting, performance monitoring, continually improving and decommissioning Infrastructure services, products and platforms to serve a variety of user needs.

  • For the services, products and platforms supported:
  • Manage incidents, requests, changes and problems
  • Drive continuous improvement activities

  • Working with tools and technologies within the ONS Technology Roadmap.

  • Active participation in wider communities of practice, identifying and sharing best practice.

  • Sharing knowledge of tools and techniques, collaborating to improve team capability.

  • Maintain consistency between development and production environments.

  • Challenge existing processes in order to build agile and flexible platforms, services and products.

Person Specification

Essential Criteria:
  • Strong people management skills with proven experience of managing multi-skilled teams effectively including mentoring and coaching others.

  • A broad technical knowledge with the ability to apply this to the wider technical landscape

  • Able to identify risks and mitigating any impact on wider organisation

  • An analytical approach to problem solving, with excellent attention to detail

  • A real drive and passion for excellent user experience, employee enablement and continuous improvement

  • Developing and implementing policies, processes and procedures

  • Splunk, Confluence, SAS or Git knowledge would be beneficial

Behaviours

We’ll assess you against these behaviours during the selection process:

  • Communicating and Influencing
  • Leadership
  • Working Together
  • Seeing the Big Picture

Benefits

The Office for National Statistics is part of the Civil Service, and as such we share a number of key benefits with other departments, whilst also having our own unique offerings to support our 5000+ valued employees across the business.

Whether you are hearing about us for the first time or already know a bit about our organisation, we hope that the benefits pack attached (bottom of page) will give you a great insight into the benefits and facilities available to our employees, and our fantastic working culture.

We are an organisation that takes the well-being of its employees seriously and lives and breathes the desire to modernise the workplace of the future. Everyone, from our office-based staff in Newport, London and Titchfield, to our field interviewers and airports and ports passenger survey staff, are part of a diverse and inclusive family.


Inclusion & Accessibility

At ONS we’re always looking to attract the very best people from the widest possible talent pool, and we are proud to be an inclusive, equal opportunities employer. As a member of the Business Disability Forum and a Disability Confident Leader we’re committed to ensuring that all candidates are treated fairly throughout the recruitment process.

As part of our application process, you will be prompted to provide details of any reasonable adjustments to our recruitment process that you need. If you would like to discuss any reasonable adjustments before applying, please contact the recruitment team in the first instance.

If you would like an accessible version of any of the attachments or recruitment documents below or linked to in this advert, please contact the recruitment team who will be happy to assist.

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Deadline: 21-06-2024

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