IT Service Desk Supervisor

Please switch to a desktop device before starting your application.
A new and unique opportunity has arisen to join the new MY Digital Service Desk team as a Team Leader at The Mid Yorkshire Hospitals NHS Trust.

The Digital Service Desk delivers Trust-wide first-line contact support for staff across the Trust in raising and logging IT-related issues.

We are looking for a motivated, enthusiastic and proactive individual to assist in supporting the Digital Service Desk with day-to-day activities, coordinating and planning of the service, and contributing to its ongoing development with users and other departmental teams.

The post holder will be part of a new team working closely with all other teams within the Digital Services department. Experience of supervising staff, call handling, service desk support and IT solutions would be advantageous.

The post is within the IT/digital function and provides an ideal platform to learn and develop within the NHS and digital field.

When submitting your application, please read the Information and Guidance for Applicants, Job Description and Person Specification. We select employees on the basis of values as well as the skills and experience required for the job. Please use your application as an opportunity to demonstrate these.

All information provided on your application and as part of any employment checks will only be used for the purposes of progressing your application and undertaking mandatory employment checks. This information will form part of your employment record should you be successful. Please note that if your application is unsuccessful we will store your information for 13 months, after which it will be deleted.

We store information electronically via NHSJobs and secure files. You can view the privacy notices for Mid Yorks and NHSJobs via their websites.

You can request to view information we hold about you in accordance with GDPR. You can ask us to delete information we hold about you at any point during your application or in the subsequent period during which we retain your information (as above).

Where the post you have applied for:

• requires a criminal records check, it is necessary for us to share some of your personal information with GBG Online, who process requests for checks on our behalf. We will only share information which is necessary to progress the check and following your consent. The DBS privacy policy (available at gov.uk) confirms how the DBS will process your personal data and options when submitting an application.
• falls within the scope of the Fit and Proper Persons test, we are required to provide information in support of our assessment of you to the CQC. This will include copies of all your application information and details of assessments undertaken as part of your employment.

Where your employment is subject to you obtaining a visa, we must share information with UKVI as required by our obligations to employ workers legally. This includes your contact details and copies of proof of eligibility to work.