IT Service Desk Manager

Job content

At Charles Tyrwhitt (rhymes with ‘spirit’ by the way) we endeavour to produce the finest menswear, with timeless style and no compromise on quality. To top this off we provide exemplary customer service, with smashing prices and a pinch of British charm thrown in for good measure!
We’ve come a long way since Nick Wheeler founded the business back in 1986. Since those humble origins, we’ve made a commitment to ensure all our menswear is built to last, using only the finest materials sourced from every corner of the globe, not to mention local producers here in Britain.
Despite finding ourselves in the midst of a global pandemic (gosh it’s scary when you write it down), our purpose remains very much the same. We are on a mission to ‘make it easy for men to dress well’ and if you think you can help us keep that Tyrwhitt Spirit alive and well, then we’d love to here from you!
The Role
Here at CT one of our core values is “BE the Best”, which is all about being the best you can be, on both a personal and professional level. We have an exciting opportunity for a organised and meticulous IT Service Desk Manager to join the team and BE the Best that they can be.
The primary purpose of the IT Service Desk Manager is to ensure consistent delivery and high levels of customer satisfaction in the service desk team while meeting set KPI’s. You’ll have a degree of technical skill and experience to be able to qualify/prioritise the teams’ escalations whilst managing tickets with 3rd line to resolution so a degree of hands-on capability will be advantageous in this role.
Who we are
Once upon a shirt, Nicholas Charles Tyrwhitt Wheeler (whilst studying Geography at Bristol University – we might add) had the notion that he could make a better shirt at better value than anyone else in the world!
He believed that all men; no matter their shape or size, where they may be in the world or indeed their budget; should be able to own a Jermyn Street quality shirt. A proper shirt. A CT shirt.
That was over 3 decades ago and whilst Charles Tyrwhitt (it rhymes with spirit by the way) is still famous for proper shirts, these days we are about so much more than collars and cuffs. Our purpose is to “make it easy for men to dress well”. We take care of a chap’s entire wardrobe, providing stylish solutions for every occasion. We make sure he gets what he wants, when and how he wants it.
Charles Tyrwhitt’s spiritual home and flagship store is located on London’s Jermyn Street. Our Global Head Office (Tyrwhitt Towers as it’s affectionately known) is in London Bridge. We have two Contact Centres in the UK serving customers worldwide. Our USA Head Office is in Manhattan (naturally) and we have retail and/or online presence across North America, Europe and Australia. Pretty impressive hey?
Tyrwhitteers (our people) are a diverse, passionate and entrepreneurial bunch. We enjoy a fun, engaging and rewarding culture, where everyone is empowered by our 3 BE-liefs which are; “BE the BOSS”, “BE the CUSTOMER” and “BE the BEST”. Together we celebrate, innovate and strive to achieve greatness in all things. Three cheers for the Tyrwhitteers!

• ROLE

IT

• SALARY

Competitive Salary + Excellent Benefits

• TYPE

Permanent - Full Time

• LOCATION

London

Job Types: Full-time, Permanent

Work Location: Multiple Locations