IT Service Desk Manager

☞ Orbits IT

View: 105

Update day: 11-05-2024

Location: Barry Wales

Category: Information Technology

Industry:

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Job content

Orbits IT are recruiting for an experienced IT Service Desk Manager to oversee and ensure the good running of our busy IT Service Desk. Based in Barry, South Wales, this position offers excellent development opportunities within a growing IT managed service provider.

Role Overview:
As an IT Service Desk Manager, you will lead a dedicated team of IT support specialists, ensuring the delivery of top-tier technical support and customer service. This position plays a crucial role in maintaining the efficiency and effectiveness of our IT services.

Key Responsibilities:

  • Oversee daily operations of the IT Service Desk, ensuring prompt and effective resolution of technical issues for our clients.
  • Manage and develop a team of IT professionals, fostering a culture of continuous improvement and excellence.
  • Implement and monitor IT service management processes based on ITIL best practices.
  • Collaborate with other departments to align IT services with business goals.
  • Develop and maintain service level agreements (SLAs) to guarantee timely support.
  • Conduct regular performance reviews and provide constructive feedback to team members.
  • Stay abreast of emerging technologies and IT service management trends.

The ideal candidate for this role will have:

  • Proven experience in IT service management
  • Excellent leadership and team management skills.
  • First class problem-solving abilities and customer service skills.
  • Exceptional communication and interpersonal skills.

Benefits include:

  • Private Healthcare
  • Gym Membership
  • Staff Discount Scheme
  • Additional Holiday entitlement
  • Bonus Schemes

Salary - £28,000 - £35,000

Job Types: Full-time, Permanent

Salary: £28,000.00-£35,000.00 per year

Benefits:

  • Additional leave
  • Company events
  • Company pension
  • Cycle to work scheme
  • Employee discount
  • Free parking
  • Gym membership
  • Health & wellbeing programme
  • On-site parking
  • Private dental insurance
  • Private medical insurance
  • Profit sharing

Schedule:

  • Monday to Friday

Supplemental pay types:

  • Bonus scheme
  • Performance bonus
  • Yearly bonus

Ability to commute/relocate:

  • Barry: reliably commute or plan to relocate before starting work (required)

Education:

  • GCSE or equivalent (preferred)

Experience:

  • IT Service Delivery: 2 years (preferred)
  • Customer service: 3 years (preferred)

Work Location: In person

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Deadline: 25-06-2024

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