IT Service Desk Manager

☞ GRANITE RECRUITMENT AND CONSULTING LIMITED

View: 107

Update day: 11-06-2024

Location: Swindon South West

Category: IT - Software

Industry: Outsourcing Offshoring Consulting

Position: Mid-Senior level

Job type: Full-time

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Job content

IT Service Desk Manager / Incident Manager - SwindonUp to £65,000 package (£45-50k basic + 20% shift allowance + 10% bonus)An exciting opportunity for a technical manager to join a growing FinTech in Swindon, leading a team of 10-12 1st and 2nd line technical support engineers, and leading on major incidents.The role will form part of a larger team who deliver a first-class, seamless IT service operation support function for a range of financial clients. The team use system monitoring and the latest tools and techniques to ensure availability of service within SLA timeframes.It would suit an individual with a technical background, who has moved into a more management focused role - this could be as a Service Desk Manager, Problem Manager, Incident Manager, Service Delivery Mangager or similar.It will require someone with a good technical understanding, and although not required to be hands-on, the option will be there.Relevant Skills / Experience Will Include
  • Experience leading a support / service delivery / problem management team
  • A good technical understanding - ideally knowledge SQL and / or Unix (although this isn’t essential)
  • Client relationship management
The office is based in Swindon, an easy walk from both the train and bus stations.
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Deadline: 26-07-2024

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