IT Service Desk Analyst

☞ Amare James - Legal, Tech & Innovation Talent

View: 101

Update day: 07-05-2024

Location: Widnes North West

Category: IT - Software Consulting / Customer Service

Industry: Information Technology Services Logistics Supply Chain Oil & Energy

Position: Associate

Job type: Full-time

Salary: £22,000/yr - £24,000/yr

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Job content

An excellent opportunity to work for a business that puts technology at the heart of everything they do!

My client are a privately owned, global supply chain business. They were not only able to carry on business as usual over the past year, but have grown and show no signs of slowing down!

They are looking for a IT Service Desk Analyst to join their growing team at HQ. As a Service Desk Analyst your principal responsibility is to provide incident and request resolution.

You will be offered training and opportunities to progress your career quickly, but need to show strong competencies in the following;

  • Provide 1st and basic 2nd line incident triage, investigation, support and troubleshooting of all ICT systems, software and hardware
  • Take ownership of your logged incidents and requests through to resolution
  • Take ownership for correct processing of departmental POs and invoices
  • Ensuring the accuracy of Active Directory, ensuring object creation, modification and deletions are actioned as per process and procedure
  • Follow up the status of all assigned tickets and ensure effective communication is provided at all stages
  • Ensure tickets escalated to more senior resolver groups are correctly documented and investigated beforehand
  • Work with internal resolver groups to ensure excellent service at all times
  • Liaise with external support providers through to resolution
  • Ensure Service Desk tickets are managed to high and exacting standards
  • Ensure Service Desk tickets are managed within SLAs
  • Provide site visits and desk side support, as required
  • Procurement and provisioning of new hardware and software

Required:

  • Absolutely first-class Customer Service skills
  • Ability to follow process and procedure correctly and accurately
  • 1-2 years’ experience in a similar role
  • Knowledge of Microsoft client operating systems and applications
  • Good Active Directory administration (Users and Computers)
  • Strong diagnostic and fault-finding skills
  • Basic Citrix Virtual Desktop administration
  • Basic understanding of LAN and WAN network topologies

The business has ambitions to double staff in the next 2 years and grow to £1B turnover in 10 years. They are wholly focused on making that happen and are looking for ambitious individuals.

IT Service Desk Analyst - 1st / 2nd Line Support

Work from home and on site.

Interview dates are set, so if this opportunity is of interest, please get in touch ASAP.

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Deadline: 21-06-2024

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