IT Service Delivery Manager

Job content

Role: IT Service Delivery Manager

Location: Blackburn, BB1 2FA – Office Based

Contract: Full-Time Hours / Permanent

Salary: Dependent on experience & Bonus Scheme

What will my role look like?

We are seeking a highly skilled and experienced Service Delivery Manager to join our team. The successful candidate will have experience working with ServiceNow and ITIL, and previous experience in a similar role.

In this role, you will be responsible for managing the delivery of IT services to our end users and retail locations across multiple countriess This includes ensuring that services are delivered on time, and that they meet or exceed our employees expectations.

You will also be responsible for managing more than one team of service delivery professionals, and for ensuring that they have the skills and resources they need to succeed. This role will involve third party vendor management, ensuring external support companies delivering as expected & are in line with their SLAs.

What would my main responsibilities be?

Manage the delivery of IT services to clients, including ensuring that services are delivered on time and within budget
Develop and maintain strong relationships with clients, and ensure that their needs and expectations are met or exceeded
Oversee a team of service delivery professionals, and ensure that they have the skills and resources they need to succeed
Monitor and report on the performance of services, and take action to improve performance as needed
Develop and implement processes and procedures to improve the efficiency and effectiveness of service delivery
Holding SLA reviews with third party support vendors
Stay up to date with industry trends and best practices, and incorporate new technologies and approaches into service delivery as appropriate

This list is not exhaustive and may be added to or amended from time to time.

Candidate Requirements

Extensive experience working with ServiceNow and ITIL frameworks
Strong experience managing the delivery of IT services to clients and employees
Excellent communication and interpersonal skills
Strong leadership skills and experience managing teams
A proven track record of delivering high-quality services on time
Experience working in a fast-paced, dynamic environment

Benefits & Rewards

EG Cares is our benefits & rewards scheme, it’s our way of saying thank you to our EG family in recognition of the continued support and commitment you deliver every day.

Competitive Annual Leave - We know our employees work hard so we offer competitive annual leave allowances so you can enjoy well deserved time off work!

Work Anniversary Awards – We appreciate how loyal our employees are and to say thank you we reward colleagues when you hit milestones!

Employee Discounts - You will be entitled to 15% off our food-to-go brands and 10% off our retail stores, not only this our EG Cares platform entitles you to exclusive discounts at a variety of clothing / retail stores, restaurants, cinemas and much more!

Free Parking - We have free onsite parking at our Head Office in Blackburn which is safe and secure with 24hr CCTV!

Waterside Cafe – With the opening of our new head office we are revolutionizing lunch time with a state of the art employee area for colleagues to relax, dine and unwind. In house Chefs will freshly prepare meals from a large menu incorporating a variety of different cuisines which will change daily, and meals will be provided at incredibly low prices!

Employee Assistance Programme – Telephone counselling and confidential support for personal / legal / medical / health and wellbeing issues is now available 24/7 for our employees through our EG Cares Employee Assistance Programme!

Life Assurance –At EG Group, we believe employees can be their best when they feel supported and have benefit plans that give them security and peace of mind!

Learning & Development - We are committed to helping you develop new skills to be the best version of you!

Our People - You will work alongside our amazing employees, have fun and be a part of our family!

Free Eye Test - As a valued EG Employee you will be eligible to receive a free eye examination every two years!

Progression & Career Opportunities – We look to promote and progress our employees within the business and we are very passionate about internal progression! As the business expands it opens new opportunities for growth… the opportunities really are endless with Euro Garages

Compassionate Leave – We care about our employees and offer 3 days paid compassionate leave

Who are EG Group?

We are leading global independent fuel station and convenience retail operator with operations at over 5,600 sites across Continental Europe, the United Kingdom, North America and Australia.

The group has enjoyed significant growth, with 2020 revenues exceeding $21bn as well as serving over one billion customers annually. Dedicated to serving the convenience needs of today’s busy consumer, whether it is Grocery & Merchandise, Foodservice or Fuel, we have a global network of accessible sites where customers can stop and shop. Through our strong brand partnerships, customers can access various offerings across our network, including brands such as LEON, Cooplands, Starbucks, KFC, Subway, Greggs, SPAR, and Burger King.

Please note, the successful applicant will be subject to a completed DBS check which will be funded by EG Group.