IT Operations Manager

Job content

Overview: IT Operations Manager
Permanent Contract
Location: Flexible, Head Office is in Quorum Business Park, Newcastle upon Tyne
37 hours per week
Salary: Up to £50,000 per annum dependant on experience

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Do you want to join us on our future journey?*

NCFE is an educational charity and an Awarding Organisation with a core purpose to ‘promote and advance learning’ for a fairer society. For over 170 years, NCFE has been at the forefront of technical and vocational education, helping to support and progress millions of learners in employment through its portfolio of qualifications. The company is an End-Point Assessment Organisation at the cutting edge of Apprenticeships, whilst also offering leading e-assessment, diagnostics, and digital education services through its innovative technical platforms as part of Skills Forward. Purposeful people drive NCFE and create a vibrant and high performing culture, ensuring that the organisation is always moving forward towards collective success with the learner at the heart of everything we do.

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A bit about the opportunity, our team and you…*

We are excited to be looking for an IT Operations Managerin our Group IT Team.

This role, working closely with the Head of Technology & Information Security, Software Delivery Manager, and Information Security Manager will deliver on the requirements of the IT Operations area of the business, namely Infrastructure, Service Desk and Application Support. It will ensure that we continue to deliver and adhere to the defined Service Levels Agreements relating to IT/Technology Services and project deliveries and perform proactive optimisations on existing systems and platforms.

This role requires exceptional leadership qualities, keeping the teams motivated, focused, and engaged in making the lives of our colleagues, and ultimately our learners, easier and efficient, through their technology consumption. As well as monitoring and analysing budget elements in order to provide value and be an accountable owner in terms of 3rd party organisations collaboratively working with us. This role will need to continue and improve on the high performing culture of the IT Operations area, through a coaching and mentoring approach.

We are looking for someone who has:

• exceptional leadership and management skills
• proven experience of developing and delivering against operational improvements proactively
• development and management of robust disaster recovery plans
• educated to degree level or equivalent experience
• the ability to co-ordinate multiple project streams
• budget management experience
• understanding of ISO standards and audit

To find out if this is the role for you, please take a look at the Job Description.

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Why NCFE?*
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As an organisation we have ambitious levels of performance that we strive for. We have high expectations of every one of our talented colleagues and recognise the contribution each one makes to our success.

All our employees are rewarded with:

• Company Pension, employer’s contribution up to 9%
• Life Assurance (4 x basic salary)
• £200 development allowance per year
• £400 towards any NCFE accredited qualifications

We also support your health and wellbeing by giving all colleagues access to:

• 25 days starting annual leave increasing by 2 days after 2 years’ service
• A flexible and agile approach to working
• Westfield Health Cash Plan worth up to the value of £1,045
• Fika - a mental fitness platform created by performance psychology experts and designed to help people develop the 7 skills of mental fitness
• Employee Assistance Programme - a 24/7 confidential help line to support with issues from financial advice to face to face and telephone counselling sessions
• Doctor Line - same day appointments and speak with qualified doctors via video conference on your mobile phone to ensure you receive the treatment you need as soon as you need it.

Want to know about NCFE?
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Take a look at our website https://www.ncfe.org.uk/

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Interested? Here’s what you need to know…*
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If you think you have the skills to become an IT Operations Manager at NCFE, we’d love to hear from you!

Apply online directly through our website with your current CV detailing the skills and relevant work experience which makes you suitable for the role.
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Closing Date: Friday 26th* November 2021*
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Interviews: 1st* Stage on Tuesday 30*th* November 2021 and 2*nd* Stage on Tuesday 7*th* December 2021*

Location: Q6 Quorum Business Park,Benton Lane, Newcastle upon Tyne NE12

Job Types: Full-time, Permanent, Apprenticeship