IT Officer

Job content

Overall purpose

We have an exciting opportunity for an enthusiastic and highly motivated IT Officer to join our IT Manager supporting Alexander Battery Technologies (ABT) IT operation. The chosen candidate will be a key member of the IT department and will assist with the day to day running of the IT infrastructure and providing support across the business, ensuring hardware and software issues are resolved promptly and effectively.

We’re looking for a friendly and personable IT professional with a mind for troubleshooting and embracing technologies and working practices across ABT.

You are not expected to have exposure to all technologies; however, it is expected that you will have at least 18 months + experience in essential technologies.

Main Duties and Responsibilities

• Responsible for maintaining the IT systems and telephone networks across the business.
• Responsible for cabling communication devices, PCs, and terminals.
• Responsible for co-ordination of new employees.
• Assist and support users with day-to-day queries, not limited to, application and hardware troubleshooting and issue resolution.
• Maintain asset register.
• Liaise with 3rd party support companies as and when required.
• This is not an exhaustive list.

Knowledge, Skills, and Experience

• Experience with ITIL processes.
• Experience with ISO27000.
• Windows 10/11 (E)
• Office Desktop applications (Outlook/Word/Excel/PowerPoint) (E)
• Office 365 (D)
• MS Server 2016 onwards (D)
• MS Exchange 2016 (D)
• Raspberry Pi or alternative devices (D)
• ERP manufacturing systems (D) - IFS
• Troubleshooting laptop, desktop, and mobile devices (E)
• Friendly user assistance deskside and remote (E)
• Device setup (E)

Job Types: Full-time, Permanent

Salary: £22,000.00-£25,000.00 per year

Benefits:

• Free parking
• On-site parking
• Sick pay

Schedule:

• Monday to Friday

Supplemental pay types:

• Bonus scheme

Ability to commute/relocate:

• Peterlee, SR8 2RL: reliably commute or plan to relocate before starting work (required)

Experience:

• Information Technology: 1 year (required)

Work authorisation:

• United Kingdom (required)

Work Location: In person

Reference ID: IT Officer