IT Helpdesk Technician (Level 1)

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Job Description – Helpdesk Support Technician (Level 1)

About Us:

Based in Bristol, Impact IT Solutions are one of the largest consumers of Cloud services both Azure and Office 365 with over 50 customers in the cloud. We have built a large portfolio of customers and are looking for additional support engineers to help manage and develop our large customer base, being part of the team who drives this forward, whilst also assisting to support what we have when needed. Impact IT are a forward thinking, IT company that embraces technology as it emerges. Being experts in Azure, Cloud and Microsoft 365 we provide quality IT Solutions to SME, Corporate and Finance organisations and are currently looking for the right people to join our talented IT team.

The Role:

We are looking for one IT Helpdesk Technician to help support and maintain our existing managed IT Support client base.

The role will consist mainly answering the phone, logging support tickets, configuring new and replacement laptops, keeping existing tickets updated with information from the customer, providing 1st time fix for password resets, creating user accounts and so on. We have 2 field engineers for site visits, which satisfies most onsite requirements so the support role will be mostly office -based, with 2 days working from home (Friday working from home, with one floating day – not a Monday).

A broad skill set will be developed and you will need to be adaptable and work well within a team. We have not provided an exhaustive list, but if you are thinking you like the sound of the above and would like to learn more about the role itself, please get in touch and we will be happy to discuss. The successful applicant will report directly to the Service Desk Manager and will join a team of engineers.

In terms of progression, we are deploying a wide variety of Azure of Office 365 services, the role will be varied and interesting and will include:

· Acting as a key component to the service desk as one of our engineers

· Work with our Service Desk team to support IT systems

· Microsoft training & certification

The Offer:

- Flexible working – 2 working from home days

- Continuous development program

- Interesting, varied work

- Competitive salary

- Fast-paced friendly work environment

- Free Microsoft Training

Personal Skills:

- Hungry to learn and develop your skill set

- Customer centric attitude

- Good at documentation

- You need to be self sufficient to manage and prioritise your workload

- Eagerness to work in a fast-paced environment

- Attention to detail and able to update notes and keep track of time spent on activities

The Successful Applicant should have:

- Technical experience of Microsoft desktop operating systems, Microsoft core applications, such as Windows 11 / Microsoft Office

- Some experience supporting Microsoft Active Directory & Group Policy

- Desirable - experience supporting network related technologies and equipment

- Desirable - experience diagnosing & resolving client application, connectivity, and hardware-based incidents

- Customer service skills, written and orally

- Good attention to detail and writing notes

- Desirable - previous experience held in an MSP or support environment

Job Type: Full-time

Salary: £19,000.00-£24,000.00 per year

Benefits:

• Company pension
• Flexitime
• Free parking
• On-site parking
• Sick pay

Schedule:

• Monday to Friday

Education:

• A-Level or equivalent (preferred)

Work Location: In person