IT Helpdesk - Support Technician

☞ Sodexo

View: 106

Update day: 07-05-2024

Location: Salford North West

Category: IT - Hardware / Networking IT - Software Information Technology

Industry: Restaurants Food Service

Job type: Full-time, Permanent

Salary: £23,000 a year

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Job content

We have a great opprtunity available for a an IT Helpdesk - Support Technicianto join our team in Salford, sitting within our Service Operations Segment.

You will be responsible for the receipt of incidents and requests reported by customers, and the co-ordination of rapid and appropriate responses, including: channelling requests for assistance to appropriate functions for resolution, monitoring progress, and keeping customers appraised of progress.

To be successful in this role you will need to have a keen interest in IT, good technical ability, and excellent customer service skills, with the ability to provide our customer with empathy, patience and an awareness of the difficulties they are experiencing.

This is a great opportunity for an individual looking for a career within IT, offering a starting point to develop and progress, with the training and encouragement to achieve your goals.

Rotating shift pattern - earliest start of 07:00 and latest finish of 18:00

Due to the nature of this role you will be required to complete Disclosure and Barring Service (DBS) clearance.


Role Responsibility

  • Capturing details of incidents and requests into the service desk and prioritising based on impact and urgency.
  • Resolving issues and completing requests raised into the service desk and escalating issues that cannot be resolved to the relevant IT functional teams.
  • Providing advice to customers on systems, products and services which are available to them
  • Assisting the line manager in identifying personal training and development needs
  • Gaining sound understanding of Sodexo specific PC applications and the impact of any failures/problems
  • Providing mentoring/training to more junior members of the Support team as required

The Ideal Candidate

What we are looking for

  • Excellent customer service skills, ability to understand the needs of customers and keep them in mind when taking actions or making decisions
  • Excellent communication skills
  • Able to demonstrate initiative and anticipate needs
  • Experience supporting Windows Operating Systems and Office 365 Applications

Where we can be flexible

  • Experience working in a Support Service environment
  • Experience supporting EPOS tills and associated peripherals
  • ITIL Awareness

Package Description

Up to £23,000 + excellent benefits package

We also offer Sodexo Discounts site promoting discounted mobile phone tariffs, savings across restaurant chains and days out, where you and your family can save money on everything from your weekly food shop to the latest cinema blockbuster and much more

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Deadline: 21-06-2024

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