IT Helpdesk Support Apprentice

We are looking for a friendly, hardworking, enthusiastic person who is excited about IT and can demonstrate a high level of customer focused service and support within this IT Helpdesk Engineer role in Witney Town Centre.

You will be fully trained to carry out the following tasks:

• To provide first line technical support to customers, assisting them with hardware and application problems by phone and email
• To maintain a high degree of customer service for all support queries and take ownership of user problems, taking a pro-active approach to problem-solving whenever possible
• Monitoring NOC (Network Operation Centre)
• Creating and completing 1st line support tickets
• Monitoring back-ups, support requests, antivirus and patch management
• System building and re-installations
• Onsite support at customer sites after training

You’ll have a good working ethic, accurate typing skills, an enthusiastic attitude and the ability to use your initiative, but also able to ask when you don’t know the answer!

In addition:

• An interest in IT
• An ambition for help desk work
• Methodical

• A friendly and helpful telephone manner is essential.
• A customer focused approach to work.
• A strong team player

Minimum of 4 GCSEs including maths and English at grades 9 - 3 (A* - D) or equivalent.

Excellent prospects. There may be a permanent role for the right candidate at the end of the apprenticeship.

A full UK driving licence (or working towards this) would be very helpful as there may be scope in the future to include ad hoc visits to customer premises as required.

Please apply as soon as possible for this role. Should the right candidate be found prior to the closing date, then the vacancy may be closed early.

Induction Day:

Any new person applying for apprenticeship roles where Abingdon and Witney College deliver the training will be required to attend an Apprenticeship information session at Witney or Abingdon campus.

This will consist of a series of initial assessments (required prior to an apprenticeship offer), completion of essential paperwork, the opportunity to find out more about the apprenticeship process, the training included, and a forum for your questions.

As a new Apprenticeship Applicant, you will only have to undergo this process once. If you would like to talk to us about the assessments or if you would need any extra support to attend the Induction Day please call us on 01235 216216.

Qualification checks:

By applying for this vacancy, you are giving Abingdon and Witney College permission to undertake a Learner Record Service check on your previous qualifications.

Individuals who already have a Degree qualification are now eligible to do an Apprenticeship. We make every effort to ensure that applicants from non-traditional academic backgrounds or those who may not have the formal GCSE entry requirements can access apprenticeships where possible.

The National Minimum Wage (NMW) for Apprentices is £4.30 per hour. This applies to 16-18 year old apprentices and those aged 19 and over in the first year of their apprenticeship. For all other apprentices the National Minimum wage appropriate to their age applies. The Wage for apprentices applies to both time spent on the job plus time spent training.