IT Helpdesk Support Apprentice

Job content

Opportunity information

Salary £208.56 per week
Duration 18 months
Advert closing date 23/07/2023

Description

A new and exciting opportunity for an IT Support Apprentice, has been created within the business, to help support the team. The successful applicant will be expected to focus on Cyber Security as the role progresses.

• Escalate IT issues to the relevant resource level where necessary.
• Responsible for checking backups.
• Diagnose and resolve technical issues.
• Provide desktop support and maintain Desktops , Office 365, AlphaXchange.
• Setting up and configuring new laptops and desktops.
• Install authorised software to laptops and desktops.
• Ensuring security and upgrades are applied and kept up to date on desktops and laptops
• Antivirus installation to all desktops and laptops.
• Fault-finding to laptops and desktops
• Reporting faults and maintaining logs on servers, desktops and laptops.
• Completing internal user moves including phones.
• Patching of network and phones.
• E-Mail server mailbox maintenance including archiving mailboxes.
• Setting up new users and disabling expired accounts in accordance with HR requirements.
• Providing support for MAC, PC’s and mobile devices.
• Assign tickets to relevant engineer level.
• Ensure there are no tickets left in progress.
• Work to ensure no tickets older than 10 days on helpdesk.
• Chase all tickets on hold, if no update after 1 day.
• Process resolved tickets.
• Create and maintain technical documentation whilst ensuring engineers and clients are kept fully informed.

Entry requirements

Minimum of 4 X GCSE’S grace A-C including English and Maths

Training to be provided

ICT Level 3 Apprenticeship Standard:

• Qualification together with onsite training by the employer.
• For those starting at Advanced (Level 3), the expected duration would be eighteen months. There is an opportunity to progress on to the Higher Apprenticeship (Level 4) and ultimately on to a Degree Apprenticeship.
• ICT 3 Course 1 – Hardware and Networking
• ICT 3 Course 2 – Software and Security
• ICT 3 Course 3 – ICT Administration
• Professional Development Progamme

Things to consider

Can you get the company’s office location?

Skills required

Array

Future prospects

• The opportunity to secure a full-time position once the apprenticeship has concluded
• Possible further Apprenticeship training at a higher level.

Hours per week 39.5
Working week Monday - Friday (times TBC)
Apprenticeship standard Information communications technician (Level 3)

Halesowen, West Midlands, England, B62 8DN