IT Helpdesk Manager / Support Team Leader - IT Service Provider
View: 102
Update day: 01-06-2024
Location: Chichester South East
Category: Information Technology
Industry: Information Technology Support Services
Job type: Full-time, Permanent
Job content
IT Helpdesk Manager, with proven experience of leading 1st line & 2nd line support teams, ideally in an IT Service Provider environment, is required for a growing IT Service Provider based in Chichester, West Sussex. The role can be circa 80% home based and will be paying from £30,000 - £37,000, depending upon background and experience.
IT Helpdesk Manager
80% Home Based
Based in Chichester, West Sussex
Start ASAP
Working for a growing IT Service Provider / Managed Service Provider
£30,000 - £37,000, depending upon background and experience.
Working within the IT Service Desk / IT Helpdesk of a well established and growing IT service provider, the IT Helpdesk Manager will be responsible for leading a small team of 1st line support & 2nd line support analysts who deliver first-class IT support to their external customers. This Helpdesk Manager position will be responsible for managing the staff on a daily basis, distributing workloads, staff meetings, probations & recruitment and will report directly to the Technical Manager.
Required Skills:
- Good, proven experience as a Support Team Leader / Helpdesk Manager
- Good 1st line & 2nd line support experience
- Proven technical experience across Windows Server, Active Directory, Office 365, networking, virtualisation
- Ideally, previous experience of working within an IT Service Provider / Managed Service Provider environment
- Excellent communication & stakeholder management experience
This position would suit a Helpdesk Manager / Service Desk Manager / IT Support Team Leader / Support Lead / Service Desk Team Leader, who has proven experience in leading a small team of 1st line & 2nd line support staff, ideally in an IT Service Provider environment.
This IT Helpdesk Manager position is looking to start ASAP, will be home based with 1 day/week in Chichester, West Sussex. It will be paying from £30,000 - £37,000, depending upon background and experience.
If you are interested in applying for this position then please forward your CV to bob . bath @ mexasolutions . com
To be considered for this role, you must be eligible to live and work in the UK.
Job Types: Full-time, Permanent
Salary: £30,000.00-£37,000.00 per year
Benefits:
- Company events
- Company pension
- Flexible schedule
- Free or subsidised travel
- On-site parking
- Sick pay
- Work from home
Schedule:
- 8 hour shift
- Monday to Friday
Reference ID: 34094
Deadline: 16-07-2024
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