IT Helpdesk Engineer

Job content

Overview: The Helpdesk Team is responsible for supporting and developing the firm’s systems as a whole. The systems vary from in-house to Microsoft 365 ranging from Microsoft Windows Server 2008/2012 based with Windows 10 workstations running Microsoft Office 2016.

We are now recruiting a Helpdesk Engineer who will be based in the Cheltenham office with an option of flexible working.
Responsibilities: You will provide 1st line user support to BW staff via a helpdesk and will handle general calls from the IT Helpline, troubleshooting all incoming queries received. You will undertake general Active Directory (AD)/Email Administration when required, escalating IT issues to the 2nd/3rd Line Support Teams where necessary. You will provide assistance and support to colleagues in all IT related matters. You will be required to carry out fault finding to laptops and desktops. You’ll also be responsible for inventory management. You’ll review and create purchase requisitions for IT hardware/software and ensure that licensing for all software purchased is recorded and maintained.
Qualifications: You will have previous experience in a Helpdesk/Service Desk role (ITIL 3 or 4) and be MCP qualified (or willing to work towards gaining the qualification). You’ll also have GCSE (or equivalent) Maths and English minimum grade C (4/5). You’ll have a clear understanding of in-house IT processes as well as a strong grasp of current IT developments and their importance in a business environment. You’ll need strong and effective communication skills and will have the ability to use your initiative as and when required. You’ll also need to work well as part of a team.

What’s in it for you?:
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Core & Flexible Benefits: *

• Competitive discretionary annual bonus
• Core benefits paid for by BW including life assurance, group income protection, private medical cover and 25 days holiday per year with holiday trading
• A generous pension scheme where we contribute 8% of your salary from day one of your employment
• Employee Assistance Programme to support you and your family through any concerns or challenges you may experience
• A comprehensive range of voluntary benefits to suit your life stage and lifestyle including a tech scheme, cycle to work scheme, dental cover, healthcare cash plan, health assessments, critical illness cover, extension of private medical cover or life assurance to family members, gym membership, travel insurance and a broad range of discounts at hundreds of retailers including supermarkets, fitness centres, travel and leisure companies
• Fresh fruit, hot and cold drinks provided free of charge in all of our offices

Giving Something Back:

• 1 paid volunteering day per year as a commitment to our Corporate Social Investment
• Support your favourite charity with the "Give as You Earn" option
• Match-funding for individuals raising money for a recognised charity
• Our corporate social investment programme is an integral part of what we do and is focused on ensuring that our overall impact is a positive one. We recognise that we have an impact that goes beyond our core activities.

Values: our values are PRINCIPLED, RESPECT, QUALITY AND PARTNERSHIP - they are important to us and we want them to be important to you as well.

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Wellbeing*: employee wellbeing has always been important to us and our approach is to create an environment where individuals will be engaged at work, successful in what they do and able to achieve their full potential, benefiting both their self and the business. BW offer a great range of employee benefits as we believe it’s important individuals are supported in making choices which are flexible enough to meet their needs and help support their wellness.

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Diversity*: we are committed to having a diverse and inclusive workforce where people from all backgrounds, beliefs and perspectives can thrive, feel welcome and develop to their full potential. Our recruitment processes are designed to be fair and consistent and enable candidates to compete on a level playing field.

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Your progression: *we offer career progression opportunities and a focus on training and professional development to provide you with the tools and skills to thrive. We also offer study support for relevant professional or skills qualifications.

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Other activities*: we have clubs, sporting events, social, cultural and belief groups across our offices if you’d like to join in and meet like-minded people.

Location: St James House,St James Square, Cheltenham GL50

Job Types: Full-time, Permanent