IT Helpdesk Analyst

Job content

IT Helpdesk Analyst

Harwell Science and Innovation Campus, Oxfordshire

£26,399 to £31,058 per annum, dependent upon skills and experience

Full time / Flexible hours considered.

Permanent

Reference: 11077

About Us

Diamond Light Source is the UK’s national synchrotron; a huge scientific facility designed to produce very intense beams of X-rays, infrared and ultraviolet light. Our scientists use the light to study a vast range of subject matter, from new medicines and treatments for disease to innovative engineering and cutting-edge technology.

Diamond is one of the most advanced scientific facilities in the world, and its pioneering capabilities and talented staff are helping to keep the UK at the forefront of scientific research.

About The Role

We now have new opportunities for a experienced Helpdesk Analysts to provide 1st and 2nd line support to Diamond staff and users for all systems, including hardware and software across all divisions and disciplines.

These are hands on roles that require strong Microsoft Windows/Office technical skills which you will use to resolve, record and track user calls through to completion, keeping the user informed of progress.

You will work with other internal and external IT groups to analyse and fix user issues including liaising with systems providers, and on some occasions dealing with complex Hardware and Software issues which cross the boundaries of Technical, Science and Corporate IT.

One of these roles will also have a particular focus on the setup and installation of IT for new staff including Desktop, Laptop and Telephony, as well as making arrangements for staff moves (relocation, installation & connection) and leaving arrangements.

Further responsibilities will include:

• Providing first and second line support to Diamond staff and users for all systems in use including hardware and software
• Advising and recommending on software use, license setup and configuration.
• Ensuring and monitoring user adherence to IT Security policy in force including Anti-Virus software, IT security and governance.
• Setup and installation of IT for new staff including Desktop, Laptop and Telephony.
• Supporting Linux/Multimedia and Mac if required

About You

You should be educated to A Level standard or equivalent, with further qualifications and relevant Professional Certification desirable.

You will demonstrate recent relevant IT Helpdesk experience particularly with skills including Microsoft Windows and Microsoft Office to the latest versions and PC, laptop, networking, and printer support.

Mac and/or Linux knowledge/support experience is desirable, as is experience of new employee setup and installation.

You will demonstrate a solution focus with good organisation skills, along with excellent communications and interpersonal skills.

Benefits

Diamond offers an exceptional benefits package to ensure an excellent work/life balance including 25 days’ annual leave, 13 days statutory and company holidays, flexible working hours, an onsite nursery, an excellent pension scheme, and social and sporting activities.

Our aspiration is to be a fulfilling and enjoyable place to work; where all staff feel valued and recognised for their individual contribution, and we provide learning and development activities and opportunities to support career development.

To Apply

Applicants are required to outline their suitability for this role via the online application process. Please also state where you saw this role advertised.

The closing date for applications is 11th June 2023, however, we encourage early applications as some candidates may be interviewed before this date.