IT Field Engineer (Onsite)

About Aspire

At Aspire Technology Solutions, we look for dynamic individuals who want to work for one of the fastest growing IT and Cyber Security providers UK. It is an exciting time to join us on our journey as we grow and expand!

Our mission: To deliver technology like no other!

About the role

This role is an exciting opportunity to join our expanding field services department which has skillset-based progression opportunities within the role. For this role, you will be working three days a week at one of our customer sites (based in Liverpool City Centre), with the remaining two days in the field.

We’re looking for an experienced IT Field Engineer with a strong technical support background who ensures excellent standards and customer experience are delivered.

We’re looking for someone who is driven and enjoys taking control of situations to help resolve technical issues.

What you will be doing

• Troubleshooting and diagnosing technical issues
• Ensuring all incidents and technical issues are resolved quickly, effectively and recorded appropriately
• Deploying new hardware and software solutions
• Installing and migrating customer networking equipment
• Attending customer sites for break-fix and chargeable incidents

You will suit the role if you have

• Experience working in a similar role
• Excellent communication and documentation skills
• Excellent customer service, and are able to build strong working relationships with colleagues and customers
• Confidence to make decisions and demonstrate sound judgement
• Experience with VMWare (desirable)
  
• Experience with Windows Server (desirable)
• Experience using Mitel (desirable)
• Networking fundamentals, CCNA (desirable)
• A full and valid UK Driving License

Our values

We understand that you might not have all of the qualifications and experiences that we think are key to succeeding in this role. Continuous learning and development is at the heart of everything we do. You can expect full training as part of your onboarding experience, as long as you are passionate about the role, eager to learn and driven to being the best at what you do and live our values.

Salary

£25,000 - £40,000 (depending on experience)

Benefits

Here at Aspire we offer a great benefits package and a competitive salary as you would expect from a forward-thinking and people-centric organisation. What sets us apart is our desire to look after our people in the best way we can!

• Health Cash Plan
• Cycle to Work Scheme
• Network Benefits
• Employee Assistance Program
• 25 Days Annual Leave
• Enhanced Maternity, Paternity and Parental Schemes
• Enhanced Pension Scheme
• Tech Purchase Scheme
• Electric Vehicle Salary Sacrifice Scheme
• Employee referral scheme
• New business referral scheme
• Discounted Gym Membership
• Life Assurance and Critical Illness cover

Location and Working Arrangements

The position is based on a customer site in the North West, 3 days a week and the remaining 2 days at home. However, you may, on occasion, be required to work at customer locations throughout the UK.

Hours of Work

37.5 per week with shift patterns between the working hours of 8am to 6pm Monday to Friday.

Equality, Inclusion and Diversity at Aspire

Aspire is an equal opportunity employer committed to creating a culture that respects and values each other’s differences, that promotes dignity, equality and diversity that encourages individuals to develop their true potential.