IT Field Engineer - Break/Fix - Tonbridge

Hemmersbach provides IT infrastructure services in more than 190 countries with 50+ own subsidiaries. We deliver exclusively for the leading companies in the IT industry. As pragmatic problem solvers, we not only enthuse our customers, but also make the world a better place: 20% of our profits go into our Direct Actions Hemmersbach Rhino Force and Hemmersbach Kids’ Family. That’s why Hemmersbach is The Social Purpose IT Company.

As part of one of our longest standing and strategic partnerships, Hemmersbach assist HP, supporting their commercial clients’ computing, printers and MFPs with our network of dedicated experts in break/fix support services.

You may have a variety of tickets to resolve throughout the day with several clients or have the opportunity to stay longer to resolve specific issues. The variety of your working week is what makes our Break/Fix Engineers such valuable members of the team.

Working within a designated support area, we provide you with all you need, from company van to mobile phone, laptop, oyster card, tools etc. Beyond the occasional exception, which may involve a more remote client site, you’ll enjoy a normal Monday-Friday, 40hr week with us.

Previous experience in the delivery of IT support services, specifically within break/fix.

A friendly, engaging and professional demeanor as a primary “face” of Hemmersbach.

Comfortable in a number of deskside technologies, ranging from Operating System, to Office

Confidence in addressing break/fix issues – typically supporting PCs, Printers and MFP devices

Any Apple OSX, IoS and Mac experience would be desirable but certainly not essential.

Above all, it is a willingness to take on the challenge of resolving a problem, sometimes facing technologies for the 1st time, taking a pride in a job well done and becoming a “safe-pair-of-hands”, keeping our client’s technology estate running smoothly.

Due to the varied nature of the role, it may be subject to enhanced referencing or vetting.

A highly regarded team member within an exponentially growing international company

Variety: exciting projects and challenges daily and with autonomy

Team Spirit: strong team spirit and a great working atmosphere in a friendly team

Openness: Direct and informal communication even at management level

Career Opportunities: Great possibilities for professional, personal and language training

Initial Help: buddy programme to help you get started, a welcome pack included

A support package that typically includes: pension, medical cash plan, company van/car, fuel card, Mobile phone, Laptop, and equipment, as well as additional co-funded benefits