IT & Cloud Technician

☞ Shuttle U Airport Transportation

View: 102

Update day: 13-05-2024

Location: Caerphilly Wales

Category: IT - Software

Industry: Transportation Trucking Railroad

Position: Entry level

Job type: Full-time

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Job content

IT Support Engineer

Greater Cardiff - Hybrid working

Up to £27,000 per annum + benefits

Want to join a company that will support and fund a training programme designed specifically for you? Then read on!

Objective

To provide reactive and proactive technical support to end-users, ensuring first-fix wherever possible and maximum levels of customer satisfaction through service delivery excellence.

To contribute to the business by being a technical innovator, achieving mastery of the role, taking ownership and accountability for all that is delivered.

Skills
  • Strong working knowledge of Microsoft Office applications with an emphasis on the Office 365 product suite.
  • Knowledge of Windows Server administration (Windows Server 2012 R2, Server 2016, Server 2019) and associated core roles including but not limited to Active Directory, Group Policy, RDS & RemoteApp.
  • Working knowledge of supporting and administering Microsoft Office 365 tenant accounts.
  • A strong understanding of computer hardware including but not limited to PCs, printers etc.
  • A basic technical understanding and ability to troubleshoot IT networks and associated infrastructure.
Tasks
  • First point of contact for inbound enquiries (by telephone and email), providing immediate technical support and resolution where possible
  • To install/configure software remotely to end-user workstations where required.
  • To support and troubleshoot client application and line-of-business software, liaising with third-party vendors where appropriate.
  • To configure, support and troubleshoot hardware for end-users where required, including but not limited to printers, scanners, mobile devices, etc.
For further information and to receive a full role profile, please send in an up to date copy of your CV with your application or contact James Chau on 07732 633400 or
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Deadline: 27-06-2024

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