IT Change and Configuration Officer

*Please note that this vacancy is for NHS Greater Manchester Shared Services NOT Salford Royal Foundation Trust*

Due to theglobal pandemic our team is currently working from home, so new staff can expect a warm ‘virtual’ welcome but will need to have the ability to build relationships whilst working from home. Although this has been a change to our usual way of working and has required some adaption to our approach, we’ve found it to be working successfully and applicants should be able to work from home and be comfortable in working in this way until we are able to return to the office.

At NHS Greater Manchester Shared Serviceswe operate a wide portfolio of services meaning we have opportunities for people with a wide range of experiences and skills. Each of our services provides essential support to the delivery of front-line health and social care services across Greater Manchester.

We are proud of the services we offer to our primary care customers and have several accolades that demonstrate our commitment to delivering the best possible customer experience.

We have an exciting opportunity to join our IT Services department as IT Change & Configuration Officer. As the IT Change & Configuration Officer, you will be responsible for the development, supervision, administration, and successful outcomes from the IT Change Management, Configuration processes, and their associated policies.

Ideally, you will have experience in IT Change processes for enterprise-level organisations, evaluating risks to service inherent in proposed implementations (including availability, performance, security, and compliance of the business services impacted). Managing the assessments, analysis, development, documentation, and implementation of changes based on requests for change. As part of this role, you will also be responsible for supporting with the initiation, planning, control, and implementation of change, supporting with the development of a change and improvement toolkit.

You will actively engage with Technical Architects, Infrastructure teams, and Project Managers to promote awareness and compliance with Change and Configuration Management quality plans and processes, mapping business processes and gathering data to measure process efficiency and effectiveness, and running and reporting on Key Performance Indicators.

A key aspect of the role is promoting both the collaboration with process owners and team members to generate solutions to problems, collaborating with subject matter experts to ensure that they outline the strategic, economic, commercial, management, and financial case for large-scale changes. Encouraging internal and external stakeholder relationships and assist with their engagement within the IT Change Management Processes, supporting with best practice sharing and coaching change and improvement methodologies, tools, and techniques.

If you are currently looking for your next challenge this could be the rewarding opportunity you have been looking for. Our Shared Service teams have a role in ensuring NHS services can be delivered in the most efficient, effective, and patient-centric way in a challenging and often changing health and social care environment.

As IT Change and Configuration Officer you will be well placed to aiding change within the organisation whilst minimising service disruption through adherence to Change process controls, improving the IT services that our healthcare customers rely upon.

Please note this vacancy may close early after a sufficient number of applications have been received.

Please also note that if you are short-listed for an interview you will be contacted via email and it is important that you check your email regularly. If you do not hear from us by four weeks after the closing date then you may assume that on this occasion your application has been unsuccessful.

As a fair collection notice for all NHS employees’ previous service details will be requested electronically from their previous employer.

The successful candidate will be subject to the completion of a satisfactory probationary period.

General Data Protection Regulation(GDPR)

In accordance with the General Data Protection Regulation (GDPR), we have implemented a Privacy Notice to inform you, as prospective employees of the organisation of the types of data we process about you.

Should a vacancy that has been released for internal or external recruitment be deemed as a suitable alternative employment for an at risk employee, it can be withdrawn at any point up to the post being unconditionally offered to an external candidate or an internal candidate not at risk of redundancy.