IT Business Analyst | S2 | Financial Support

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Country: United Kingdom

Interested in part-time, job-share or flexible working? We want to talk to you!

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At Financial Support, we are undergoing a transformative phase, where we are replacing older classic technologies with new, cutting-edge digital solutions. This transformation is aimed at better serving our customers’ needs and enhancing their overall experience. As an IT Business Analyst, you will play a pivotal role in this transformation, ensuring that multiple products and services are maintained and leveraged to serve both our customers and the bank’s needs.

This department plays a crucial role in supporting customers who are facing financial difficulties and require our bank’s assistance. By joining us, you will not only have the chance to help these customers but also ensure that our bank’s commitments are met.

The difference you will make.

• Acting as a key interface between the business sponsors and stakeholders and the technology and delivery teams
• Creating detailed and thorough as-is analysis and designing to-be processes in line with architecture requirements
• Working proactively in unclear circumstances to thrive in a challenging environment
• Engaging with project team members and stakeholders to ensure business requirements are captured and outcomes are maximised
• Ensuring timely and consistent communication to project manager and stakeholders on progress, impacts, and changes
• Understand the business requirements to refine and translate them into technical requirements
  
  

What You Will Bring.

• Knowledge and experience of implementing business analysis & change management principles, methodologies, and tools with proven experience of BA & Change Management approaches, tools, and phases of a project life cycle
• Proven experience of BA & Change Management approaches, tools, and phases of a project life cycle and deep knowledge of Agile methodology and principles, including the creation of user stories based on the readiness definition, and to remain up to date with new practices
  
  

It would also be nice for you to have.

• Agile Certification
• Knowledge of Atlassian tools (Jira/Confluence) & how to leverage their reporting capabilities
• Experience with large-scale organisational change efforts and knowledge of cloud-based technologies and knowledge of API/Microservices & App Development
• Excellent organizational skills, ability to prioritize tasks and manage time efficiently while maintaining attention to detail
  
  

What Else You Need To Know.

We want our people to thrive at work and home, and we recognise that many people benefit from flexible arrangements. To enable us to deliver the best outcomes for our customers and to help each other develop we understand the importance of having the right balance of spending time together in an office while maintaining flexibility.

By working this way, we can continue to create moments that matter for everyone. To support this, we offer site-based contracts with a hybrid working pattern and we’re happy to discuss specific requirements throughout the recruitment process.

This role is based in Milton Keynes and our current expectation is at least 2 days in an office every week.

If you’re interested in this role but with part time hours or a job-share we would still love to hear from you and discuss these.

Application process.

If your application is successful a member of our recruitment team will be in touch. We will arrange a short call with you to learn more about you and what you are looking for from your next career move, as well as answer any questions you have about working in the Santander tech team. If both sides agree we will send your CV to the hiring manager to review. For this position, the interview process will be:

A one-hour formal interview where we will ask both technical and competency-based questions. This can be done virtually or face to face depending on your situation.

Inclusion.

At Santander we’re creating a thriving workplace where all colleagues feel they belong and are supported to succeed. We all help to make Santander a workplace that celebrates diversity and attracts, retains, and develops the most talented and committed people through living our values of Simple, Personal, and Fair.

How We’ll Reward You.

As well as a salary, we offer a wide range of benefits that you can choose from and tailor to your needs. 

• £500 annual cash allowance to spend on our great range of benefits
• Eligible for a discretionary performance-related annual bonus
• We put 8% of salary into your pension, even if you don’t contribute yourself. We’ll pay in up to 12.5% of salary, if you contribute as well, and you can take some of our contribution in cash if you prefer
• 27 days’ holiday plus bank holidays, which increases to 28 days after 5yrs service, with the option to purchase up to 5 contractual days per year
• Voluntary healthcare benefits at discounted rates. Including: Bupa medical insurance, dental insurance, healthcare cash plan and health assessments 
• Benefits supporting you and your family, such as death-in-service benefit, income protection, and voluntary life assurance and critical illness cover
• 24/7 access to an online employee discount platform including retailers, entertainment, eating out, travel and more 
• Share in Santander’s success by investing in our share plans 
• Support your favourite causes through charitable giving and our community partnerships
  
  

Learn More About Our Benefits And Family Friendly Policies

What to do next:

If this sounds like a role you’re interested in, then please apply.

If there’s anything we can do in the recruitment process to help you achieve your best, get in touch. Whether it’s a copy of our application form in another format or additional assistance, we’re available through telephone, email, or face to face. You can contact us at resourcing@santander.co.uk or call 0870 414 9080.