IT Apprentice

Job content

Salvation Army Trading Company Ltd (SATCoL) is the trading arm of The Salvation Army in the UK and Republic of Ireland. We were established in 1991 to help fund The Salvation Army’s vital work with vulnerable people in the UK, and today we raise money and encourage reuse and recycling through a network of over 220 retail outlets, including Superstores, Donation Centres and a rapidly expanding clothing collection division, all of which is constantly growing and developing.

With the support of the British public, we have been able to donate millions of pounds to The Salvation Army – over £43 million has been donated in the last five years alone, helping to fund the extensive and very important work that The Salvation Army carries out– including homelessness and addiction services, care for older people, help at emergency incidents, support for adult victims of human trafficking in England and Wales and a Family Tracing Service.

If you want to be a part of our success and to play a part in helping others whilst working for a fantastic company, then read on!

The role:
We are looking for a full time IT Apprentice who will be the first point of contact for IT Support and will work towards being able to do the following:

Provide IT support to all areas of the company with respect to IT Hardware, Software and services including retail division stores.
First point of contact for IT Support
Maintain the IT helpdesk system, log calls and escalate where necessary
To be an IT enabler to help meet the company’s IT requirements
To work as a team member in ensuring that the IT department operates efficiently and delivers a high level of service.

Key Responsibilities

Provide 1st line technical support and assistance for all users across the SATCoL organisation
Monitor IT Helpdesk system and action and/or escalate to the relevant handler
Assist with the security, access and protection of computer data
Provide support outside of normal working hours should the need arise
Provisioning of software applications including but not limited to desktop apps / web apps
Liaise with 3rd party suppliers with respect to but not limited to hardware / software / web services / services
Provide assistance as and when required by the CIO for specific IT projects or other IT activities required within the company or department

The ideal candidate will:
Be enthusiastic / Proactive / Organised
Have a willingness to learn new skills and technologies
Be able to work under pressure
Be able to communicate technical issues in a clear understandable manner
Work well individually and within a team environment
Be able to problem solve through a structured approach

Benefits include:
Discretionary Bonus

Excellent pension scheme

Fantastic employee benefits platform

25% Company discount

Incremental holiday scheme

35 hour week