IT ADMINISTRATOR - ONBOARDING

☞ Taylor Rose

View: 107

Update day: 30-05-2024

Location: Peterborough East

Category: Information Technology

Industry:

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Job content

This role involves but is not limited to:

Responding to and prioritising support tickets logged through the helpdesk.

Ensuring all daily diverts are in place at the required time and removed correctly as required.

Installing, configuring and maintaining computers, printers, photocopiers and telephones.

Trouble shooting system and networking problems and diagnosing hardware or software faults.

Maintaining the IT infrastructure and supporting its administration.

Creating new employee accounts and set up desks.

Deleting accounts for leavers.

Ensuring that no viruses affect the IT network.

Reviewing the Helpdesk system to monitor Spicework tickets

Provide support and maintenance on all IT equipment

Requirements:

Helpdesk/IT knowledge

Knowledge and experience of using Active Directory and Office 365

Ability to trouble shoot common hardware and software issues and find solutions

Ability to meet deadlines and adjust to changing priorities

Ability to quickly gain new skills and knowledge when faced with new challenges

Maintain composure in the face of heavy workload and constant interruptions

Ability to work independently as well as part of the Helpdesk Support team

Ability to work well under pressure

Strong customer service experience

Excellent verbal and written communication

Company Core Values:

Aspirations:To be the best that you can, motivated to do things better, works smarter not harder, embraces changes, learns from mistakes, takes an interest in the vision of the business

Integrity: Open and honest, shows respect, admits mistakes, looks at ways to improve and share ideas

Innovation: Creative and Dynamic, Adaptable to change, seeks ways of doing things better, get involved with work that makes a difference, continuously learns new things for personal development

Commitment: Relationships for the long-term

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Deadline: 14-07-2024

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