IT Account Manager

Job content

Gatenby Services is a dynamic and innovative IT services provider, renowned for delivering cutting-edge technology solutions to a diverse clientele. We are currently seeking a highly motivated and customer-oriented IT Account Manager to join our team, dedicated to ensuring outstanding service delivery and expanding our customer base.

Key Responsibilities:

• Customer Relationship Management:
• Conduct regular Quarterly Business Reviews (QBR) with existing clients to assess their satisfaction, discuss service improvements, and identify new opportunities.
• Maintain strong, long-lasting customer relationships by providing exceptional service and support.
• Act as the primary point of contact for all customer account management matters.
• Service Level Agreement (SLA) Compliance:
• Ensure that all IT service issues are resolved within the stipulated SLA parameters.
• Monitor and report on SLA performance to both clients and internal teams.
• Collaborate with the technical support team to address and prevent recurring issues.
• Business Development:
• Identify and pursue new opportunities for support contract customers through various methods including networking, referrals, and market research.
• Prepare and deliver presentations and proposals to potential clients.
• Keep abreast of emerging trends in IT services and adjust strategies to capture new market opportunities.
• Strategic Planning:
• Contribute to the development and refinement of the company’s service offerings based on customer feedback and market trends.
• Participate in strategic planning meetings with the management team.
• Reporting and Documentation:
• Prepare regular reports on account status, challenges, and opportunities for growth.
• Maintain accurate and up-to-date records of client interactions and transactions.

Qualifications:

• Proven work experience as an IT Account Manager, Key Account Manager, Sales Account Manager, or relevant role in the IT industry.
• Understanding of IT services and technical terminology.
• Strong communication and negotiation skills.
• Ability to build rapport and collaborate with clients and internal teams.
• Proficient in CRM software and MS Office suite.

Benefits:

• Company Car.
• Salary between £28K-£33K per annum depending on experience.
• Commission scheme.
• Pension Scheme.
• 28 Days Holiday including all bank holidays and a shutdown over Christmas.
• Onsite parking.

Please submit your CV and cover letter detailing your relevant experience and why you are the best fit for this role.

Job Type: Full-time

Salary: £27,000.00-£33,000.00 per year

Benefits:

• Company car
• Company pension
• On-site parking

Schedule:

• Monday to Friday
• No weekends

Supplemental pay types:

• Commission pay

Education:

• A-Level or equivalent (preferred)

Experience:

• Account management: 1 year (preferred)
• sales: 1 year (preferred)

Work Location: In person