Internship - Operations Manager

☞ WeMaintain

View: 103

Update day: 01-06-2024

Location: London

Category: Consulting / Customer Service Fashion / Lifestyle Social Work / Community Services

Industry:

Job type: Internship

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Job content

Our mission:Put the best of people and technology at the heart of the built environment. By combining the expertise of field engineers and the agility of technology, we seek to be a leading player in facilitating the economic, digital, environmental and social transition for the better and in particular in the advent of the smart building.

WeMaintain began in 2017 with a simple observation: for years, the relationships and treatment of asset owners, building managers and engineers have been kept to a minimum standard within the building maintenance industry. Elevators that only work every other day or escalators that break when you have a suitcase - does that sound familiar? This market is very niche and yet it represents 100 billion euros. In order to meet customer needs, WeMaintain has recently moved into fire safety systems through an acquisition in the sector.

We are challenging and disrupting the industry with the conviction that combining technology and innovation for the development of digital tools, and the enhancement of technical professions will be successful:

  • By giving back autonomy, time and recognition to the engineers: the true experts in the field and indispensable for successful performance.
  • By building our digital solutions with our own technology, hardware and software, in order to provide real-time, reliable and comprehensive data and information to optimise building management.

Everything in the company is built around its values: **Care, Grit, Uniqueness!** We make sure that we apply them every day, whether within our teams or with our customers and partners.

After building a team of diverse backgrounds and skill sets, raising €38.8 million, opening Paris, London and Singapore offices and been adopted by transport, office and residential real estate players, such as Allianz Real Estate, KeolisAmey Docklands (Operators of the DLR), WeWork, Savills and CBRE, we are accelerating our growth, and for that, we need you!

You will work and learn within a great UK Ops team. Your role? To help support and grow our operation function, with a focus on both customer experience and engineers’ experience, and continuous improvements, no two days are the same in this job!

You are the ideal candidate if you understand business operations and are interested in learning more about the lift maintenance industry. We are looking for a proactive, organized individual who can work independently and take on various tasks.

In concrete terms, your role will consist of the following:

Supporting day-to-day operations with daily contact with customers and engineers:

  • Day-to-day operations: processing of customer requests by e-mail, follow-up of estimates, monitoring of the proper execution of work, creating an FAQ/ help to automate some answers and recurring information needed
  • Support engineer’s requests and scale our internal communication for over 30 engineers in the UK with regional expansions

Follow-up and continuous improvement:

  • Follow-up of Operations KPIs and weekly Ops reporting and dashboards, help scale and automate some dashboards
  • Support Health & Safety requests and operations needs

You are the right person for us if:

  • Organizational and communication skills; both with external customers and engineers
  • IT skills, comfortable with dashboards
  • Ability to work independently and take on a variety of tasks
  • Interest in learning more about the lift maintenance industry
  • Passion for providing solutions to customers and engineers
  • For you, there are no problems, only solutions!
We offer a positive and fast-paced work environment, with opportunities for growth within the company. If you are a driven individual looking for an exciting internship opportunity, we encourage you to apply.

To apply, please submit your resume and a cover letter explaining why you are interested in this internship position.

Our culture is built on trust, autonomy, and flexibility. We value diversity and inclusivity and believe that having a team where everyone can be their authentic selves is key. We encourage people from all backgrounds to apply and join our team.

Why join us?

1️⃣ Like any start-up, we offer you:

- 50% reimbursement of transportation costs - FRANCE
- 50% reimbursement of mutual insurance costs - FRANCE
- Memorable parties every 3 months - GLOBAL
- Ambition and challenges - GLOBAL
- WeMaintain’s pension scheme with Nest for all employees - UK

2️⃣ Like some start-ups, we also offer you:

- A team of inspired and inspiring colleagues able to talk to you about their project for hours - GLOBAL
- To provide you with the best possible set-up so that your remote working conditions are optimal - GLOBAL
- A caring and adaptable work environment for any situation - FRANCE
- A culture based on autonomy, flexibility and trust - GLOBAL
- 50% of your ClassPass subscription fee is covered - FRANCE
- Our benefits are based on well-being and flexibility with support at all times for your mental health - FRANCE
- BSPCEs, for all employees - GLOBAL
- A well-groomed arrival, with a welcome pack and a well-thought-out onboarding - GLOBAL
- Gym discounts via Axa - UK
- Optional benefits such as Cycle Scheme, Tech Scheme and Bike to rent with Cycle Scheme for all employees - UK

3️⃣ Like no other start-ups, we offer you the possibility:

- The opportunity to get a voice and feel included and part of the bigger picture (All Hands, Q&A, Feedback and a culture based on transparency and trust: for example, 360s are organised regularly; for diversity, we make sure that the team is not an army of clones; for trust, we don’t monitor each employee’s working hours)- GLOBAL
- To meet passionate people, who come from very different jobs and backgrounds - GLOBAL
- To join a company with a very high level of ambition - GLOBAL
- To disrupt an unsexy yet very interesting market! - GLOBAL
- Our benefits are based on well-being and flexibility with full Private medical insurance via Axa - UK
- Preventive health via a medical cash plan with Medicash including therapist, mental health, dental and optical for all employees - UK
- Enhanced sick leave and family leave (including adoption) with one month of full paid paternity/ second parent leave and enhanced maternity leave - GLOBAL
- A 250euro/month credit that allows you to reimburse your purchases of food, travel, shows, and much more thanks to May - FRANCE
- A B-corp-certified environment that cares about positive impact in the world in terms of ecology, environment, diversity and inclusion - GLOBAL
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Deadline: 16-07-2024

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