Inside Sales Representative - Italian

Radwell International stocks and sells new and surplus industrial automation, MRO, pneumatic, motion, electronic, hydraulic, HVAC and electrical control equipment for plant floor and facilities maintenance machinery. We also have full component level repair capabilities for all industrial electronic and electrical equipment, with over 2,400 testing fixtures. Our Global Headquarters is located in Willingboro, NJ and we have additional branches in North Carolina, Indiana, Texas, Missouri, and Georgia, the UK, Canada and Germany. Radwell now offers 24/7 field engineering services and vendor managed inventory services to better manage plant assets, obsolescence and stock levels.

Monday - Friday 8:00 AM - 5:00 PM

Inside Sales Representative

Starting salary £20,000 + commission with opportunity for basic salary to progress to £41,000 per annum

25 days annual leave plus bank holidays

JOB SUMMARY

Assuring the company £ goal achievement is a primary task. As well as assuring the best customer service and responsiveness of a cohesive and responsive call centre.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Ideally speaks an additional language to English
• Respond to customer inquiries to Radwell by phone, email or through other means
• Manage sale opportunities for all product; perform all sales tasks necessary to turn opportunities into billable sales
• Source products for manufacturers not currently supplied by Radwell (new products)
• Negotiate best purchase price for manufacturers not regularly supplied by Radwell (new products)
• Check inventory (i.e. “PLC Center” inventory) and fulfill order out of inventory if possible
• Correspond with customers via phone and e-mail and responding to customers in a timely, efficient, and professional manner
• Ensure high degree of customer satisfaction as measured by our automated survey system, customer feedback and other means
• Enter quotations and orders into sales order processing systems; ensure accurate sales information including proper and accurate delivery, payment terms, and other critical order information; confirm all orders with customer; perform follow-up and order clean-up as necessary
• Meet minimum daily standards for quotes and other sales output expectations
• Build new customers in sales order processing systems; capture complete and accurate information for new and existing customers
• Interact with all departments within Radwell to effectively meet customer commitments
• Perform product and price maintenance in “pricetool” and other business systems; Build new part numbers as needed; maintain product sourcing database
• Assist in business system database cleanup and ongoing maintenance
• Pro-actively develop new business through outgoing customer calls and other means

• Ability to speak a language other than English is desirable but not essential
• Strong Computer proficiency
• Proficiency using e-mail, the internet, Microsoft Office, and other computer tools
• Ability to multi-task
• Ability to work at fast pace
• Attention to detail
• Problem solving abilities
• Good communication skills
• Ability to sell