Infrastructure Analyst

☞ The University of Manchester

View: 107

Update day: 11-06-2024

Location: Manchester North West

Category: Science Labor Pharmaceutical / Chemical / Biotech

Industry:

Job type: Permanent

Salary: £23,754 - £26,715 a year

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Job content

About IT Services

IT Services at the University of Manchester is a vibrant and fast moving department, we focus on delivering excellent customer service and quality services for our staff, students and researchers.

Find out more about our organisation and values:

  • IT Services: About us
  • Working at The University of Manchester

This role

Specific role requirements

This is a permanent role based within the Deskside Support team, you will be highly customer-focused and possess an enthusiasm for working within a University IT environment.

You will have excellent diagnostic skills with a solutions focused mind set working through problems till resolution. You will provide assistance to customers at their place of work (this could be both on campus and at a number of sites off campus including Jodrell Bank, Dalton Cumbria and Wythenshawe Hospital) and take ownership of jobs via our service delivery management system. You will work on-site and off-site with clients to complete installations of hardware, peripherals and software, so excellent customer service skills are required.

As the role will involve working closely with a diverse range of stakeholders e.g. IT Services colleagues and Faculty and School representatives, it is essential that you have a professional manner and proven interpersonal skills.

You will be adept at working within a team as well as being able to prioritise on an individual basis to satisfy our customer requirements alongside relevant SLAs and The University IT standards.

A broad set of technical skills will assist you in this role due to the varied nature of the University business eg. teaching, research and administration etc. The departments supported within this section are mostly ‘managed’ (SCCM) with Windows 10, but there is a proportion of ‘unmanaged’ estate too with a variety of Windows (XP->10), Mac OS X and Linux (Ubuntu and Scientific Linux).

As an equal opportunities employer we welcome applicants from all sections of the community regardless of age, sex, gender (or gender identity), ethnicity, disability, sexual orientation and transgender status. All appointments are made on merit.

Blended working arrangements may be considered

Please note that we are unable to respond to enquiries, accept CVs or applications from Recruitment Agencies.

Enquiries about the vacancy, shortlisting and interviews:

Name: Michelle Clayton

Email: michelle.clayton@manchester.ac.uk


General enquiries:

Email: hrservices@manchester.ac.uk

Technical support:

https://jobseekersupport.jobtrain.co.uk/support/home

This vacancy will close for applications at midnight on the closing date.

Please see the link below for the Further Particulars document which contains the person specification criteria.

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Deadline: 26-07-2024

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