Infrastructure Analyst

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View: 104

Update day: 01-06-2024

Location: Mirfield Yorkshire and the Humber

Category: IT - Software

Industry: IT Services IT Consulting

Position: Mid-Senior level

Job type: Full-time

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Job content

Infrastructure Support AnalystMirfield + Hybrid workingUp to £35,000Your new roleRespond to either first line support or end user software or hardware queries via email, phone or face to face. Work with the UK IT Manager and wider support team to ensure any recurring technical issues are addressed and any training or documentation requirements are identified and implemented.Support, administer and deliver IT solutions across the group working to ITIL standards.Update the ticketing system, ensuring the call has been logged and all notes, progress and required actions have been input promptly and accurately.Continuously improve knowledge and understanding across the various software and hardware technologies supported by the team.Liaise closely with business and 3rd party solution providers.Support bespoke applications specific to manufacturing.Assist with Implementing, configuring and testing feasible solutions.Research, present and lead the team in infrastructure solutions Microsoft 365 Suite and Administration encompassing Azure Active Directory, Exchange, Microsoft Endpoint Manager, SharePoint.Management of Windows Server 2008R2-2019 Operating Systems and Hybrid Active Directory, GPO management, Hybrid Exchange, Internet Information Services, Hyper-V management, Datto technologies, Understanding of Azure cloud technologies.Experience neededHave hands on experience administering, supporting and troubleshooting IT systems and infrastructure solutions.Helpdesk softwareITIL principlesAsset ManagementTroubleshooting Microsoft Office issuesRemote desktop servicesMicrosoft 365 Suite and Administration encompassing Azure Active Directory, Exchange, Microsoft Endpoint Manager, SharePoint. ITIL V3/ITIL V4 framework including Change management and Release management. Also, Power Apps, Power Automate, SharePoint, etc.Removing Legacy technologyAdditional informationThe hours for the role are Monday to Thursday: 08:30 - 17:00 and Friday 08:30 - 15:45.You can work from home one day week.Driving Licence required.Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C’s, Privacy Policy and Disclaimers which can be found on our website.
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Deadline: 16-07-2024

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