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In-Work Support Adviser
View: 106
Update day: 25-05-2024
Location: Livingston Scotland
Category: Other
Industry: Civic Social Organizations
Position: Mid-Senior level
Job type: Full-time
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Job content
As an In-Work Support Adviser you will be providing appropriate support and guidance to a caseload of participants resulting in as many as possible achieving appropriate, long term, sustainable employment.This is an office based position in Livingston with a salary of £23,535.Key Responsibilities- Managing a caseload of participants in employment to ensure appropriate and effective contractual activity is undertaken by all participants, according to their needs to maximise their long-term sustainability
- If you establish the participant has fallen out of work, you need to contact their employment adviser to schedule and appointment
- Addressing participants personal constraints during employment, providing challenge, advice, and guidance where appropriate to ensure they have the necessary support, skills, and confidence to continue in employment
- Understanding the benefits culture and know how you can best provide advice, guidance, and signposting to effectively support
- Liaising effectively with local operational teams in relevant locations regarding participants who cease employment
- Developing relationships and networks with key stakeholders, both internal, external, and funding providers to ensure smooth operation of all processes
- Observing and adhering to our customer service standards so that all participants are provided with the same high standard of service, that maximises their chances of achieving sustainable employment
- Maintaining participant records to a required quality standard to ensure the participant journey is documented in accordance with our quality standards and contractual requirements
- Carrying out any other duties in line with delivery programme requirements
- The ability to develop and maintain key stakeholder relationships
- Excellent telephone manner and experience in providing telephone customer service
- Excellent customer service skills, driven by supporting and progressing participants into employment
- Experience of working in a customer focused, high paced results driven environment
- The ability to build rapport and work effectively with challenging individuals remotely
- Experience of appropriate IT systems
- An understanding of in-work benefits and where advice and support can be found
- Knowledge and experience of the employability sector and local labour market is desirable but not essential
- Adaptability
- Results focused
- Customer centric
- Rapport building
- Resilience
- Quality & compliance.
- You won’t work on weekends or bank holidays!
- A two-week Induction and training programme
- Company annual leave, including a buy/sell scheme
- Pension with a 4% match from Fedcap
- A monthly benefits scheme worth £500 with access to over 900 retailers
- A cycle to work scheme that is open all year long!
- Laptop and mobile phone for every employee!
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Deadline: 09-07-2024
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