Implementation Manager

☞ Jobheron

View: 109

Update day: 01-06-2024

Location: Lancaster North West

Category: Executive management Production / Operation

Industry: Computer Software Staffing Recruiting Financial Services

Position: Associate

Job type: Full-time

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Job content

An award-winning software solutions provider is looking to hire an Implementation Manager to join their amazing team based in Lancaster.

The role of the Implementation Manager is to guide new customers through the period of implementation working with the Project Manager to provide clear timescales, milestones, and processes to ensure customer satisfaction and a full adoption of the platform.

As part of the Customer Experience Team, the Implementation Manager alongside the Project Manager will be one of the customers’ first post sales experience of the business.

Early clarification of timeframes, milestones, responsibilities and processes will help to manage expectations moving forward and improve the customer experience. The Implementation Manager’s primary focus is to ensure that each customer is provided with a Training Success Platform and is tasked with achieving a successful implementation on time and within budget, and to the satisfaction of the customer.

Specific Duties Include
  • Establish a trusted adviser relationship with allocated customers, in unison with a dedicated Project Team that work to ensure customer’s overall satisfaction and product adoption
  • Work closely with other members of the project team including Sales, Customer Success, Trainer and Customer Support Advisor
  • Work closely with the customer’s implementation team to deliver the company’s Proven Process
  • Understand the customers’ requirements and processes to configure the platform to achieve the customer goals and find solutions to customer challenges
  • Ensure all agreed deliverables are achieved, working to agreed timeframes and budget, taking into account the implementation as it evolves
  • Migrate the customer’s data into the platform to ensure successful set-up and business continuity
  • Plan and support customers’ during the launch period to ensure that the customer is set up for success
  • Communicate regularly with the customers and ensure they are aware of any project overrun
  • Record all project activity in the project management tool
  • Escalate and record issues and missed milestones which may influence the outcome of the implementation
  • Identify opportunities for contract growth and pass leads to Customer Success where appropriate
The Ideal Candidate

In addition to the skills highlighted below the company only recruits people who believe they can make a difference, who are self-driven, tenacious and passionate about what they do.

To be considered for the role of Implementation Manager candidates must have:
  • Minimum 2 years’ experience of project managing software implementations
  • Experience of managing a number of different stakeholders within a project
  • Ability to build rapport with customers across a wide spectrum of industries
  • Advanced Excel/data manipulation skills
  • Time management and prioritisation skills
  • Excellent communications skills written/ oral
  • Resilient and resourceful
It Is Preferred That The Candidate Also Has
  • Experience in the SaaS industry
Benefits Package

The company is passionate about providing opportunities to learn and develop, including guaranteed learning hours per month.

In Addition, They Offer
  • 25 days holiday (plus bank holidays)
  • Healthcare Cashback Scheme, following a successful probationary period
  • Company Profit Bonus Share Scheme
  • Pension
  • Employee Assistance Programme
  • Company Sick pay
About The Company

Since 2001, they’ve been developing an award-winning software solution for training teams, helping them to scale and automate their business and delivering fantastic service along the way.

Their team are passionate about building a great business for their customers and each other, and at the heart of accessplanit are four core values: Never Give Up, Learn & Improve, Own It & No A***holes. These are values they all live by and have helped them create a company culture that their employees simply love (check out our Glassdoor profile!)

With a shared company profit bonus pot, regular ’wine-downs’ and events throughout the year, a wellbeing support scheme complete with sick pay and great opportunities for career progression, this is a fantastic opportunity for the right candidate.

Here, you are encouraged to take ownership and use your initiative, with the freedom and autonomy to help take the business forward and be very much part of its success.

The position will be based out of our Lancaster office but will include some remote working.

Sounds interesting? Click APPLY to send your CV for immediate consideration.

Candidates with previous experience and job titles including; Implementation Manager, Project Manager, Software Implementation, Customer Success Manager, Saas Implementation Manager, Project Executive, Implementation Specialist may also be considered for this role.

IND123
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Deadline: 16-07-2024

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