Salary: £28,000 - £29,400 a year

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Job content

Details

Reference number

330321

Salary

£28,000 - £29,400
AHW of up to 34.18% is applicable on this role (see Further Information, below, for more details).

Job grade

Executive Officer
Immigration Officer

Contract type

Permanent

Business area

HO - Immigration Enforcement

Type of role

Operational Delivery

Working pattern

Full-time, Part-time, Shift working

Number of jobs available

15

Contents

    Location

    About the job

    Benefits

    Things you need to know

    Apply and further information

Location

Soapworks - Manchester

About the job

Job summary

Immigration Enforcement (IE) is responsible for enforcing the government’s immigration laws, tackling illegal migration, removing foreign national offenders and immigration offenders from the UK. It also aims to disrupt the organised criminal groups that exploit the vulnerable for their personal gain. Learn more on the Immigration Enforcement careers page.

Job description

The National Command and Control Unit (NCCU) is the IE 24/7 first point of contact for our main customers, which are all UK Police Forces. We support the IE wider priorities by identifying immigration offenders encountered by the Police either roadside or in custody and referring them to Immigration Compliance and Criminal and Financial Investigations teams for further action. We act as the first point of contact for all Clandestine events as well as being the IE Communications Hub. NCCU identifies incidents of a serious and high-profile nature and provides expert coordination and support to the management of these incidents.

  • You will work as part of a team in a fast-paced contact centre environment, efficiently answering telephone and email enquiries from Police Forces Nationally and other Law Enforcement Agencies on a 24/7, 365 day a year basis.
  • You will provide accurate Immigration advice to Police and other Law Enforcement Agencies regarding an Individuals Immigration Status and authorise any further action.
  • You will collate information on Individual’s Immigration Status, make detailed comprehensive referrals to the Chief Immigration Officer and refer Immigration offenders for Enforcement Action to Local Immigration Teams.
  • You will liaise with other departments within the Home Office such as Criminal Financial Investigations (CFI), Foreign National Offenders Returns Command (FNORC), and Intel.
  • You will champion a person first approach, identifying safeguarding concerns and referring / signposting to the relevant departments to protect vulnerable people.

We are looking for someone with strong team ethics & personal resilience and discipline, who can work in a fast-paced, demand driven call centre environment. This is essential to support your colleagues and achieve NCCU’s overall aim of providing an excellent quality service. All staff are required to work the full length and range of shifts, and you must be flexible to undertake shift changes at short notice.

There may be a requirement to undertake some travel across the UK.

Person specification

Key responsibilities include (but are not limited to):

  • Performing in a demanding, fast-paced and pressurised working environment.
  • Prioritising demands and effectively dealing with a number of enquiries concurrently.
  • Demonstrating strong personal resilience. This is a key element in being able to undertake the role; some of the enquiries you handle may be traumatic and upsetting.
  • Demonstrating a strong sense of integrity and ethics; some of the enquiries you handle will be high profile and of a sensitive nature.
  • Utilising excellent written and verbal communication skills with the ability to work quickly, building rapport and establishing good working relationships with colleagues and partners.
  • Supporting the ‘person first’ culture, with a focus on individual cases, ensuring our processes enable careful assessment of any sensitivities and an individual’s vulnerability.
  • Ensuring that vulnerable individuals are safeguarded and considering the proportionality, type and timing of any Immigration Enforcement action.
  • Committing to continuous improvement and the delivery of best practice. Strong candidates will demonstrate an ability to review current practices and suggest innovative ideas for improvement.
  • Showing adaptivity and creativity in solving problems and dealing with change.

Essential criteria

Successful candidates will need to:

  • Be passionate about providing outstanding customer service to stakeholders.
  • Be able to deliver quality results at pace, through flexibility in their approach. They must be able to prioritise their work and adapt their approach to meet tight deadlines and complete enquiries.
  • Think in an objective and analytical manner to make accurate, well-judged decisions using all information available.
  • Have strong written & verbal communication skills. They must be able to present their findings to a high standard to key stakeholders and all levels of seniority.
  • Work well individually and as part of a team. Have responsibility for effective personal & team delivery.

Desirable criteria

  • Previous experience of performing in a fast-paced, busy call centre environment.

Behaviours

We’ll assess you against these behaviours during the selection process:

  • Making Effective Decisions
  • Communicating and Influencing

We only ask for evidence of these behaviours on your application form:

  • Making Effective Decisions

Benefits

  • Learning and development tailored to your role
  • An environment with flexible working options
  • A culture encouraging inclusion and diversity
  • A Civil Service pension with an average employer contribution of 27%

Things you need to know

Selection process details

This vacancy is using Success Profiles (opens in a new window), and will assess your Behaviours, Strengths and Experience.

This gives us the best possible chance of finding the right person for the job, drives up performance and improves diversity and inclusivity.

As part of the application process, you will be asked to complete:

  • statement of suitability (personal statement) (maximum 750 words)
  • provide evidence of the behaviour - Making Effective Decisions (250 words maximum)

Further details around what this will entail are listed on the application form.

The statement of suitability should be aligned to demonstrate your skills and experience for the role and how you meet the essential criteria as detailed in the job description.

For guidance on how to construct your personal statement, you are encouraged to visit Civil Service Careers. Links – Statement

For guidance on how to construct your behaviour examples, you are encouraged to visit Civil Service Careers. Links – Behaviours

The sift will be held on the lead behaviour ’Making Effective Decisions’ and the statement of suitability (personal statement).

However, if a large number of applications are received, the sift will be conducted on the statement of suitability (personal statement) only.

The statement of suitability will be scored first for all candidates. Those who achieve the minimum pass score for the statement of suitability, will progress to a full sift where the lead behaviour ’Making Effective Decisions’ will be scored. These candidates will therefore receive a sift score for both elements. Candidates who fail to meet the minimum pass score for the statement of suitability will not have their behaviours scored and will therefore only receive a sift score for the statement of suitability.

If you are successful at sift stage, you will be invited to an interview which will consist of strength-based questions and behaviour-based questions on all listed behaviours.

Strengths are the things that you do regularly, do well and that motivate you. To find out more about strength based questions click here.

Sift and Interview dates

Sift is expected to take place week commencing 8th January 2024.

Interviews are expected to take place week commencing 29th January 2024.

We will try to meet the dates set out in the advert, however on occasions these dates may change.

Interviews will be face to face at Manchester - Soapworks. Further details will be provided ahead of interview.

Further Information

For meaningful checks to be carried out, individuals need to have lived in the UK for a sufficient period of time to enable appropriate checks to be carried out and produce a result which provides the required level of assurance. You should normally have been resident in the United Kingdom for the last 3 years if the role requires CTC clearance, 5 years for SC clearance and 10 years for DV. A lack of UK residency in itself is not necessarily a bar to a security clearance and applicants should contact the Vacancy Holder/Recruiting Manager listed in the advert for further advice.

A reserve list may be held for a period up to 12 months from which further appointment may be made.

Note for Candidates:

Please ensure that all examples provided in your application are taken directly from your own experience and that you describe the examples in your own words. All applications are screened for plagiarism and copying of examples/answers from internet sources. If any is detected the application will be withdrawn from the process. Further action, including disciplinary action, may be considered in such cases involving internal candidates. Providing false or misleading information would be contrary to the core values of honesty and integrity expected of all Civil Servants.

If you are currently an agency member of staff working within the Home Office, a contractor or contingent worker you can only apply for roles that are advertised externally, i.e. outside the civil service. If you are eligible to apply for a role, you are required to select yourself as an external applicant and not internal when submitting your application on Civil Service jobs. This will prevent any delays in pre-employment checks should you become successful in being made an offer of employment after the Interview stage.

Are these Reserved Posts for UK Nationals only?

UK nationals who hold dual nationality are able to apply for this reserved post. If a UK passport is not being presented, then candidates will need to provide alternative evidence of UK nationality in line with the Civil Service Nationality Rules.

Annual Hours Working Allowance

Annualised Hours Working (AHW) is an attendance system where staff work an agreed number of hours for the year rather than weekly conditioned hours.

You will be required to work flexibly on any day of the week, including weekends, nights, Public Holidays and the Privilege Day, and the hours may vary each week. Attendance may also be subject to change at short notice.

The rate payable under the AHW scheme is driven by business requirements and may vary depending on location. Your initial rate will be confirmed when you have started in post and will be paid as a percentage of your basic salary. If a member of staff has agreed an annualised hours arrangement, this does not become a permanent or guaranteed right. Annualised hours working is subject to changes in operational needs and managers can adjust, cease or suspend it, for operational or performance reasons. Annualised hours agreements are reviewed at least annually.

The annualised hours year runs from 1 April to 31 March. If an individual begins working on an annualised hours basis part way through the year, they will receive a part-year agreement and the Annualised Hours Allowance will be pro-rated for the remainder of the year to reflect that agreement.

If you transfer to a non-AHW post the requirement to work in accordance with the terms of the AHW policy will also end, and you will move to standard Home Office Terms and Conditions.

The initial rate payable is 34.18% depending on location.

Age: These are shift working roles and so you must be 18 years or over.

Part Time

If you are considering applying for part time hours, please contact HORCCampaignTeamIE@homeoffice.gov.uk to discuss your request as not all working patterns may be accommodated.

Appearance

As part of this role you will be required to wear a uniform (which will be provided). Staff must ensure that their uniform is worn correctly, in line with these uniform standards, is kept clean and is well presented. To support this requirement, adequate uniform supplies will be available and issued. Uniformed staff represent their organisation at all times and should ensure that their dress and personal appearance reflects this responsibility.

Flexible working

Where business needs allow, some roles may be suitable for a combination of office and home-based working. This is a non-contractual arrangement where all employees will be expected to spend a minimum of 60% of their working time in an office, subject to local estates capacity, by Spring 2024. Applicants can request further information regarding how this may work in their team from the Vacancy Holder (see advert for contact details).

Every day, Home Office civil servants do brilliant work to develop and deliver policies and services that affect the lives of people across the country and beyond. To do this effectively and fairly, the Home Office is committed to representing modern Britain in all its diversity, and creating a welcoming, inclusive workplace where all our people are able to bring their whole selves to work and perform at their best.

We are flexible, skilled, professional and diverse. We work to recruit and retain disabled staff and area Disability Confident Leader. We are proud to be one of the most ethnically diverse departments in the civil service. We are a Social Mobility Foundation top 75 employer.

New entrants are expected to join on the minimum of the pay band.

Applicants who are successful at interview will be, as part of pre-employment screening, subject to a check on the Internal Fraud Database (IFD). This check will provide information about employees who have been dismissed for fraud or dishonesty offences. This check also applies to employees who resign or otherwise leave before being dismissed for fraud or dishonesty had their employment continued. Any applicant’s details held on the IFD will be refused employment.

For further information please see the attached notes for candidates which must be read before making an application.

Existing Civil Servants should note that some of the Home Office terms and conditions of employment have changed. It is the candidate’s responsibility to ensure they are aware of the Terms and Conditions they will adopt should they be successful in application and should refer to the notes for candidates for further details.

Transfer Terms: Voluntary.

If you are invited to an interview you will be required to bring a range of documentation for the purposes of establishing identity and to aid any pre-employment checks.

Please see the attached list of Home Office acceptable ID documents.

Any move to the Home Office from another employer will mean you can no longer access childcare vouchers. This includes moves between government departments. You may however be eligible for other government schemes, including Tax Free Childcare. Determine your eligibility at https://www.childcarechoices.gov.uk

Reasonable Adjustments

If a person with disabilities is at a substantial disadvantage compared to a non-disabled person, we have a duty to make reasonable changes to our processes.

If you need a change to be made so that you can make your application, you should:

  • Contact Government Recruitment Service via HOrecruitment.grs@cabinetoffice.gov.uk as soon as possible before the closing date to discuss your needs
  • Complete the “Assistance Required” section in the “Additional Requirements” page of your application form to tell us what changes or help you might need further on in the recruitment process. For instance, you may need wheelchair access at interview, or if you’re deaf, a language service professional

If you are experiencing accessibility problems with any attachments on this advert, please contact the email address in the ‘Contact point for applicants’ section.

Feedback


Feedback will only be provided if you attend an interview or assessment.

Security

Successful candidates must meet the security requirements before they can be appointed. The level of security needed is security check (opens in a new window).

See our vetting charter (opens in a new window).
People working with government assets must complete baseline personnel security standard (opens in new window) checks.

Nationality requirements

Open to UK nationals only.

Working for the Civil Service

The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants.

We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission’s recruitment principles (opens in a new window).
The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.
The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy.

Apply and further information

This vacancy is part of the Great Place to Work for Veterans (opens in a new window) initiative.
Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.

Contact point for applicants

Job contact :

    Name :
    Home Office Resourcing Centre
    Email :
    horccampaignteamie@homeoffice.gov.uk

Recruitment team

    Email :
    HOrecruitment.grs@cabinetoffice.gov.uk

Further information

If you feel that your application has not been treated in accordance with the recruitment principles, and wish to make a complaint, then you should contact in the first instance
HORecruitment.GRS@cabinetoffice.gov.uk. If you are not satisfied with the response that you receive, then you can contact the Civil Service Commission.
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Deadline: 14-07-2024

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