ICT Support Officer (UK)

Job content

About the opportunity
We have an exciting position for an ICT Service Desk Officer to join our internal ICT team. This position reports to the ICT System Administration Lead or delegate. You will be required to provide effective ICT support to staff across the Nova Group and help executives meet their strategic and tactical objectives. You will need to liaise very closely with other team members and managers in the ICT Team to help ensure that the team operates as a cohesive collaborative group in supporting the needs of the business.

What you’ll actually do
You’ll be involved in many aspects of ICT operations, with particular responsibilities in;

• Action and management of service desk jobs in accordance with response and resolution KPIs
• Configuration and deployment of end user devices (including laptops, phones etc)
• End user device and application maintenance and support
• Maintenance and Administration of Microsoft Operating Systems
• Assisting with maintenance and administration of Microsoft Active Directory, Office 365 Platform/Applications
• Assisting in project support and rolling out new ICT systems
• Creating and maintaining ICT related documentation

What you’ll need

• Eligibility to work in the UK
• At least one years’ experience working in a business or corporate ICT environment
• An understanding of the following; Microsoft Operating Systems, Microsoft Office Application Suite, Office 365 Platform, Apple iOS, Computer Hardware
• Mac OS X experience would be advantageous
• Ability to work with a wide range of people
• Ability to multi-task, prioritise workloads
• Ability to obtain and maintain a UK MOD security clearance if required
• High level of written and verbal communication skills

About you

• Excellent written and oral communication skills;
• Ability to deliver tasks on time with a high degree of accuracy;
• Excellent time management and Problem solving skills;
• Ability to resolve issues as they arise and provide effective solutions;
• Strong attention to detail;
• Self-motivated with demonstrated ability to work effectively both independently and as part of a team.
• Flexible, positive and committed team member, who works to very high standards and cares about client interests, and Nova’s own professional reputation

About us
Nova Systems is an international Professional Service Provider specialising in the provision of engineering and management services, providing industry and government with world class independent expertise in delivering complex projects and solving technologically challenging problems.

Nova employs over 500 specialist consultants across the UK, Europe, Singapore and Australia, with UK offices in Porton Down, Bristol, Bournemouth and Stokenchurch.

With a strong company culture and high retention rate, Nova Group has been recognised as one of "Top 50 best places to work" in Australia and Singapore and Nova Systems UK won 8th place in the 2019 UK Best Workplace. These are exciting times for us and we’re keen to take our people with us in our success.

What is it like to work with us:
As a professional services firm, we recognise that it’s our people who are our greatest asset. At Nova we work on some pretty interesting, diverse and at times highly complex projects. We ensure employees have the opportunity to work in a unique environment that is fun and down-to-earth, while having the support to perform to the best of their ability in the safest possible manner.

We commit to giving all employees the opportunity to grow their skills, gain valuable experience and develop professionally. Everyone at Nova can expect open, direct communication from their leaders and peers. Everyone at Nova can expect to be rewarded for their efforts.

We commit to providing equal opportunities to all Novan’s, and recognise that honesty, fairness, mutual respect and the responsible exercise of power are fundamental to achieving equity for all.

Our benefits
We offer a generous total reward package, including a professional development allowance and leave entitlement, 25 days annual leave, team and social events, annual work conference, annual and immediate recognition schemes, up to 7% contributory pension, life insurance, employee assistance helpline, flexible working environment and much more!

Interested?
If you are interested in a position at Nova and think you would be a good fit, please send your cv along with a covering letter. Salary £20,000 - £24,500 per annum based on experience. This role may be based from either our Bristol or Bournemouth office.

Unfortunately we may not be able to respond to every email so please accept our apologies if you don’t hear back from us. We really appreciate your application and interest in our company.

We are committed to increasing diversity of staff within Nova Systems Europe and within the aerospace and engineering sector as a whole. We welcome applications from everyone who meets the requirements of the role descriptions and we are committed to equal opportunity, equal treatment and respect for every individual. We offer, and value, flexible working and we are also proud to be committed to mental health awareness and to actively supporting the wellbeing of our team. If you have special access requirements, please do let us know.