ICT Service Delivery Manager

Job content

• Liaise with various IT silos to organise front line support for all minor projects & day to day operations
• Attend meetings to update IT silos of the progress of projects
• Attend meetings with IT silos to discuss up & coming day requests
• Arrange additional labour for weekend or small projects, and for all holidays and cover for sick, sign off addition labour time sheets.
• Ensure that all staff are wearing the correct uniform supplied by the service provider.
• Provide quotes for new / enhanced services as required.
• Provide detailed surveys for existing and new / enhanced services as required.
• Carry out regular staff appraisals.
• Ensure that the ICT engineers training is reviewed on a regular basis and that the training matrix is kept up to date.
• Make sure all health and safety requirements are met, and document any accidents that occur.
• Attend meetings with the Contract manager to discuss any issues, large scale extra works or additional labour requirements.
• Attend meetings with operations manager to discuss issues, requests & achievements.
• Make sure all health and safety requirements are met, and document any accidents that occur.
• Review / Complete Method Statements /Risk assessments when required.
• Ensure where possible that all team members are on time & wearing the correct clothing as per the contracts requirements
• Ensure that all monitoring systems and ensure that all requests are carried out to the clients designated timelines.
• Liaise with business unit front line support staff to ensure that any BU specific I.T. requirements are met and advise accordingly if delays are anticipated.
• Make sure all work is carried out to the standard expected by the client
• Ensure that stock is ordered as & when required.
• Produce the appropriate reports and present to the client on an agreed basis.
• Provide surveys when required.
• Co-ordinate the solving of faults which may occur.
• Monitor infrastructure availability and ensure additional components /labour is available to meet the demand.
• Make sure that all Comms rooms are kept to a standard expected by the client
• Liaise with electrical department when additional power is or alterations are required
• Ensure that shift members collect all hardware prior to 5pm from the I.T store or from the relevant store room.
• Notify the shift of any urgent requirements and time prevailing survey requests and prepare labels etc.
• Create quotes and submit to the client for approval as and when necessary.
• Upload all test results associated to infrastructure installations, these may be required for client review or warranty issues.
• Review the ICT related procedures on a regular basis and update / distribute when necessary.
• Ensure that the calibrating of all ICT test equipment is calibrated within the relevant periods
• Ensure frame schedules / business systems are updated as and when changes are carried out.
• To perform any other duties within your skill set as delegated by your Line Manager
• ensure that all IMAC related databases are reviewed and updated, on a regular basis, with the current information.
• To be responsible for the guardianship of all data bearing assets as they go through the decommissioning process until they are destroyed/removed from site.

• Directly accountable to the Data Centre Manager for all HR/pay/sickness and training requirements.
• The post holder has directly reporting staff.
• This post carries no direct budgetary responsibility but financial awareness is required.