Hotel Receptionist

☞ Warwick Castle

View: 108

Update day: 23-05-2024

Location: Warwick West Midlands

Category: Administrative / Clerical / Assistant IT - Hardware / Networking IT - Software Information Technology Consulting / Customer Service PG / PB / Reception Restaurant / Hotel / Tourism Serving / Cleaner / Maids

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Job type: Temporary contract

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Job content

Warwick Castle Resort, Warwick Castle
Warwick, WARWICKSHIRE, CV34 4QU
United Kingdom

Hotel Receptionist

Location: Warwick, Warwick Castle Knights Village

We are currently recruiting a Hotel Receptionist to join our dedicated Accommodation Team. Reporting to the Hotel Duty Managers you will assist the Knight’s Village Team in ensuring the friendly and efficient arrival and departure of our guests. To maintain high standards of hospitality at all times. To provide guests with information needed throughout their stay.


Responsibilities

  • To demonstrate a high level of customer service with check in, check out and providing information to guests
  • Have good working knowledge of room types, facilities, and locations within the Hotels
  • Handle any guest problems, complaints, or compliments, passing on any relevant information to the Hotel Duty Manager
  • Take reservations face to face with guests, or on the phone
  • Assist in site evacuations and contact Emergency Services as and when required


About you

  • Excellent attention to detail
  • Strong communicator
  • Confident using computer systems
  • Passionate about delivering outstanding customer services


This is a Seasonal position. Shift Pattern: 7-3pm and 3-11pm. You will work 5 days out of 7, including weekends and bank holidays. Flexibility is therefore essential.


The Perks

Alongside 28 days holiday you can also look forward to enjoying a great benefits package including a Group Personal Pension Plan, Merlin Magic Pass, 25% discount in our retail shops and restaurants, 40% discount online on Lego, and much more!

Here at Merlin Entertainments we are proud to have a diverse workforce, and we’re all about providing equal opportunities to the whole team. Because of this we are committed to an active all together programme which starts with our recruitment and selection process.

About Merlin

MERLIN ENTERTAINMENTS is the leading name in location-based, family entertainment, and has seen the most successful and dynamic growth of any company in the sector over the last five years. Europe’s Number 1 and the world’s second-largest visitor attraction operator, Merlin now operates over 100 attractions, eleven hotels and three holiday villages in 23 countries, across four continents. The company aims to deliver memorable and rewarding experiences to its 54 million visitors worldwide, through its iconic global and local brands – including Madame Tussauds, SEA LIFE, LEGOLAND and the Coca-Cola London Eye - and the commitment and passion of its managers and 25,000 employees.

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Deadline: 07-07-2024

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