Hotel Receptionist
View: 108
Update day: 01-06-2024
Location: Royal Tunbridge Wells South East
Category: Administrative / Clerical / Assistant IT - Hardware / Networking IT - Software Information Technology
Industry:
Job type: Full-time
Salary: Up to £27,000 a year
Job content
An opportunity has arisen for a professional, friendly, full time receptionist to join our reception team based in Tunbridge Wells.
Playing a vital role in the everyday operation of the hotel’s front of house department. You will be responsible for creating the first impression for all hotel guests, for greeting them and making them feel welcome. This high profile role requires excellent customer facing approach with exceptional levels of customer service skills. Your main focus will be to ensure customer satisfaction
Key Responsibilities:
· Manage all check ins/outs
· Converting telephone enquiries into firm bookings. Processing email, phone and internet bookings, taking and chasing payments.
· Answering guest queries be they by phone or email, in line with company policy.
· Effective call handling, being able to transfer a call to the relevant department and to take and effective message.
· Actively making dinner reservations for all hotel guests, arranging transport and dry cleaning when necessary
· Complete daily reports/breakfast reports/occupancy reports
· To communicate with the Housekeeping department on a daily basis
· Being the first port of call for function and event enquiries. Giving the correct information and being able to conduct a show round with confidence.
· Have a good knowledge of the local amenities and be able to direct guests to local tourist sites.
· Achieve company sales and occupancy targets. Ensure all bookings are completed daily
· Manage daily room allocations and check unconfirmed bookings
· Co-ordinate and manage group bookings including room listing and payments
· To take part in scheduled training and to proactively take part in relevant hotel meetings
· To have extensive knowledge of all hotel facilities
· Identifying and removing potential H&S hazards
This job description is not exhaustive and other duties and responsibilities of a similar level and nature may be required from time to time.
Key Skills and Knowledge
· Relevant experience in a similar role
· Knowledge of computer applications is essential – Microsoft outlook/excel/office - further training will be given
· Extremely high attention to detail
· An ability to work under pressure
· Excellent written and communication skills
· Be self-motivated, maintaining high levels of enthusiasm
· Must have a high level of spoken/written English
·Full Time 45 hours
Job Types: full-time, Permanent
Job Type: Full-time
Salary: Up to £25,470.00 per year
Schedule:
- Day shift
Supplemental pay types:
- Bonus scheme
- Performance bonus
- Tips
Ability to commute/relocate:
- Royal Tunbridge Wells, TN2 5ER: reliably commute or plan to relocate before starting work (required)
Job Types: Full-time, Permanent
Salary: £10.50-£12.00 per hour
Benefits:
- Company pension
- Gym membership
- Life insurance
- Referral programme
Schedule:
- 10 hour shift
- 8 hour shift
- Day shift
- Weekend availability
Supplemental pay types:
- Tips
Work Location: In person
Job Type: Full-time
Salary: Up to £27,000.00 per year
Benefits:
- Casual dress
- Company events
- Employee discount
- Life insurance
- Private dental insurance
Schedule:
- Every weekend
- Monday to Friday
Ability to commute/relocate:
- Tunbridge Wells: reliably commute or plan to relocate before starting work (required)
Work Location: In person
Deadline: 16-07-2024
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