Hire Controller

☞ Mploy Staffing Solutions

View: 103

Update day: 11-06-2024

Location: Verwood South West

Category: Accounting / Auditing Finance / Bank / Stock Part-time

Industry: Marketing Advertising Automotive Staffing Recruiting

Position: Director

Job type: Part-time

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Job content

Mploy are working with a large and well know national provider of vehicles, you will be the primary point of contact for your designated customers either directly or indirectly. You will deliver a high quality and effective service by ensuring processes are followed resulting in the smooth delivery and collection of vehicles ensuring all requirements are met. This position can be offered either full or part time.

You Will

To handle enquiries from start to finish for high profile customers ensuring that all requirements are met, if not exceeded. Resolving problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions and escalating unresolved problems To make contact with referred customers within time periods stipulated within referrer service level agreements. To follow rules as stipulated in referrer profile when handling claim. To satisfy company security requirements in respect of client identification and fraud detection, ensuring team leaders and/or managers are notified of any suspicions. Manage each case through to a satisfactory conclusion, discussing the delivery of a hire vehicle at a convenient time and location for the customer, then pass the file to the reservations team with clear information. Accurately work within agreed procedures to ensure all required information is taken and recorded and in certain cases authorised by the insurer. Accurately and efficiently administer all relevant paperwork and post call "wrap up", including the in house database to capture detail of the call. Build rapport with customers and referrers, communicating effectively to correctly identify client needs.. Be able to resolve customer issues ensuring the customer is satisfied and that the issue is resolved in an efficient manner. Produce daily reports and paperwork. Contribute/assist in championing the need for continuous improvement, seeking to improve processes and efficiencies. Work towards individual and team targets.
The role of Hire Coordinator would suit someone from a customer service background, dealing with customer queries on the phone or face to face.

Based in Verwood own transport would be beneficial. This is a permanent position stating at £9.14PH.

Apply now for immediate consideration.
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Deadline: 26-07-2024

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