HELPDESK SUPPORT ASSISTANT

☞ Taylor Rose

View: 127

Update day: 01-06-2024

Location: Peterborough East

Category: IT - Hardware / Networking IT - Software Information Technology

Industry: Law Firms

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Job content

As we continue to further develop as a business, we are seeking two Helpdesk Support Assistants to join a highly professional and friendly team, on a rota basis between the hours of 8.00am - 6pm with oncall provisions. We have embraced hybrid working and therefore able to offer the positions as part working from home (2 days working from home, 3 days based in the Peterborough office).

This role involves but is not limited to:

  • Responding to and prioritising support tickets logged through the helpdesk
  • Installing, configuring and maintaining computers, printers, photocopiers and telephones
  • Trouble shooting system and networking problems and diagnosing hardware or software faults.
  • Maintaining the IT infrastructure and supporting its administration
  • Reviewing the Helpdesk system to monitor tickets
  • Provide support and maintenance on all IT equipment
  • User setup and administration
  • Providing user support and training.

Requirements:

  • Helpdesk/IT knowledge
  • Ability to trouble shoot common hardware and software issues and find solutions
  • Ability to meet deadlines and adjust to changing priorities
  • Ability to quickly gain new skills and knowledge when faced with new challenges
  • Maintain composure in the face of heavy workload and constant interruptions
  • Ability to work independently as well as part of the Helpdesk Support team
  • Ability to work well under pressure
  • Excellent verbal and written communication

Company Core Values:

  • Aspirations:To be the best that you can, motivated to do things better, works smarter not harder, embraces changes, learns form mistakes, takes an interest in the vision of the business
  • Integrity: Open and honest, shows respect, admits mistakes, looks at ways to improve and share ideas
  • Innovation: Creative and Dynamic, Adaptable to change, seeks ways of doing things better, get involved with work that makes a difference, continuously learns new things for personal development
  • Commitment: Relationships for the long-term
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Deadline: 16-07-2024

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