Helpdesk Coordinator

☞ Phosters (FM) Ltd

View: 107

Update day: 28-05-2024

Location: Kidderminster West Midlands

Category: IT - Software

Industry: Construction

Position: Entry level

Job type: Full-time

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Job content

We have new exciting roles available within the our Busy helpdesk department based in kidderminster. if you are looking for a new opportunity then this could be the one for you. Key Responsibilities:-Answering helpdesk calls within a maximum of 3 rings
  • Raising jobs recieved via email, phone call or client system
  • schedule works for engineers with your area
  • Ensure Tabs our in house system is up to date at all times including latest information.
  • Chase subcontractors for ETA’s and updates
  • Raise purchase orders upon request
  • Work with Managers & Clients within your area
  • Follow escalation process ensuring jobs are completed with SLA
  • Salary to be confirmed at interview. This position will be discussed in greater detail at interview stage. The hours available are: Monday to Friday 08.00am to 17.00pm If you think you are up for the challenge then please contact lorraine vaux
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    Deadline: 12-07-2024

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