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Helpdesk Analyst
View: 104
Update day: 01-06-2024
Location: Greenhithe South East
Category: IT - Software
Industry: Staffing Recruiting
Position: Entry level
Job type: Full-time
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Job content
Helpdesk Analyst - £23,000 - DartfordHelpdesk Analyst - £23,000 - Dartford. My client, a large multi-national online retailer, based in Dartford, Kent, are currently seeking a Helpdesk Analyst / I.T. Support Technician / 1st line Support Analyst to work on the internal helpdesk. You would be joining the existing Support Team to provide 1st line support to approximately 700 staff at all levels, as well as customers who use the company’s various web sites.Responsibilities Will Include- Answering and resolving support calls via the telephone or email.
- Recording incidents on the helpdesk ticketing system.
- Escalating incidents to 2nd/3rd line support as necessary.
- Building & Configuring PCs & Laptops to the Company standard.
- Previous service desk / helpdesk experience. You will need to be able to demonstrate a good knowledge of I.T. and will ideally have a relevant and recognisable I.T. qualification (CompTIA, MCP etc)
- Have a professional telephone manner
- Be proficient in English, both spoken and written
- Be a clear and confident communicator
- Have the ability to record spoken information accurately
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Deadline: 16-07-2024
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