Helpdesk Administrator

☞ Catch 22

View: 102

Update day: 21-05-2024

Location: Coleshill West Midlands

Category: Information Technology

Industry:

Job type: Permanent

Salary: £22,000 a year

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Job content

Our client, a Building Consultancy firm, are looking to appoint a Helpdesk Administrator to work with them at their HQ in Birmingham (Coleshill, B46).

Main duties will include:

  • Provide a central resource to administer the renewal process for all service contracts
  • Liaise with other departments, particularly finance & helpdesk to ensure all contract changes are communicated
  • Assist in the designing of procedures and guidelines to help the organisation’s business strategy
  • Liaise with Operations Manager to ensure that the contracts won are transferred successfully and in accordance with the workflows within CAFM, and that they go-live at the appropriate time
  • Manage all the company’s renewals & new contract set up in both electronic & paper form
  • Ensure that all contract changes are updated immediately into BOP (Business Operating Platform)
  • Assist other team members as required and support the whole team

Ideal candidates will have excellent IT and communication skills, previous experience in customer service would be beneficial to this role.

For this our client is offering a salary of £22,000 per annum plus benefits package.

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Deadline: 05-07-2024

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