Helpdesk Administrator

Job content

We are an established planned and reactive property maintenance service provider to retail, education, healthcare, banking and hospitality sectors, covering the North West and North East of England plus the Scottish Borders. Our services are provided twenty four hours a day, 365 days per year, covering all building fabric, mechanical and electrical requirements.

We are undergoing expansion and are recruiting for an experienced part time Helpdesk Administrators to join our team, working 24 hours per week, usually Monday, Tuesday and Wednesday.

Applicants require excellent IT skills, being competent in Microsoft Office and open to being taught new software packages.

If you are an experienced administrator, who is a team player and can also use your own initiative to work productively unsupervised, then we would like to hear from you.

Ideally you will have a minimum of 12 months recent experience working in a similar role, be personable and empathetic to our client’s needs. You will have a confidential manner, excellent communication skills and be able to manage a varied and busy workload

Working as part of the Administrative/Helpdesk team you will be expected to undertake general office duties in an organised manner, including:

· Data entry on internal and external software

· Receiving and dealing with client queries on email and telephone.

· Administering helpdesk queries

· Updating client job tracking portals.

· Allocating and administering jobs on our internal real-time management platform.

· Finance tasks including processing and allocating invoices and matching & processing supplier invoices

· Preparing payroll submission

· General admin tasks as required

Job Requirements

Numeracy skills to GCSE standard (or equivalent)

A confident & professional telephone manner

Job Type: Full-time

Salary: £20,550.00 - £21,611.00 per year pro rata depending on experience

Job Type: Permanent

Salary: £20,550.00-£21,611.00 per year

Benefits:

• Company pension
• On-site parking

Schedule:

• Monday to Friday

Ability to commute/relocate:

• Carlisle, CA6 4SH: reliably commute or plan to relocate before starting work (required)

Work Location: One location

Reference ID: Helpdesk F/P July 2022