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Help Desk Operative 13892714 (FT)
View: 101
Update day: 07-05-2024
Location: Newcastle upon Tyne North East
Category: Information Technology
Industry:
Salary: £22,500 - £24,000 a year
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Job content
Multi-trades Recruitment is looking for a help desk operative to work within a facilities management company in Newcastle. NE12 8BU.
About the job
You’ll need to work flexibly with variable hours of work to respond to the changing needs of the service. This can include morning/day/evening/night shifts as well as weekend work. Occasional travel to other sites may also be required as part of the role.
You’ll provide support to our Facilities Management Helpdesk located at our Shared Service Centre (SSC). As part of the Customer Service team, our Shift Supervisors are responsible for ensuring we deliver excellent customer outcomes and assist in supporting a team of Customer Service Advisors, especially during out-of-hours service delivery.
What will you deliver?
About the job
You’ll need to work flexibly with variable hours of work to respond to the changing needs of the service. This can include morning/day/evening/night shifts as well as weekend work. Occasional travel to other sites may also be required as part of the role.
You’ll provide support to our Facilities Management Helpdesk located at our Shared Service Centre (SSC). As part of the Customer Service team, our Shift Supervisors are responsible for ensuring we deliver excellent customer outcomes and assist in supporting a team of Customer Service Advisors, especially during out-of-hours service delivery.
What will you deliver?
- Provide excellent customer service through the delivery of easy-to-use accessible services and ensure quality outcomes for customers.
- Support the delivery of an effective and efficient operational service and assist team leaders with any performance management requirements.
- Ensure adherence to key metrics linked to maximising productivity, improved quality and KPIs.
- Act as a point of escalation for Advisors to manage more complex enquiries.
- Ensure all SHEQ responsibilities are adhered to.
- Be the key link between the OOH and In Hours teams.
It’s a shift rotation, covering days, nights, weekends etc.
7 days in a 2-week period mixture of days and nights. Shifts are approx. 11.5 hours long. Every other weekend.
Requirements
- Minimum 1-year experience in a help desk role
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Deadline: 21-06-2024
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