Head of Workforce Optimisation

Job content

• As a member of the NHSBSA’s Senior Leadership Community and the Workforce Transformation Directorate’s Senior Management Team, the post holder will be a role model for compassionate, inclusive, inspirational leadership for their team, the organisation, and external stakeholders and delivery partners.
• The post holder will lead the planning and delivery of the overall workforce services optimisation programme of work, negotiating priorities, allocating financial and people resources to achieve those priorities, and developing flexible and creative delivery methods to ensure the team delivers the maximum value for service commissioners for the health and care sector in England and Wales aligned to the goals and objectives of the NHSBSA Strategy and the wider system.
• Through the management and delivery of a broad range of workforce digital projects and programme support across the system, the post holder will connect with senior leaders and specialists from multiple disciplines across health and care, championing a positive reputation for the NHSBSA through highly developed collaborative working, role modelling NHSBSA values, and demonstrable value-added delivery.
• The post holder will lead their team, prioritising health and wellbeing, diversity and inclusion, and personal and professional growth. As an externally-focused team working independently with user organisations on the delivery of projects, it is critical that the post holder develops their team to be leaders in their own right, as well as professional, subject matter and project delivery specialists.
  
  

• A key part of the delivery of projects and significant programmes of work across the health and care workforce beyond the immediate project objectives will be to work with senior stakeholders to influence a culture shift to overcome resistance to change, particularly in the digital space. This will be a key element of sustainable added value for any programme delivery, that will enable successful outcomes to be delivered for future business change projects in this area.
• The post holder will be responsible for engaging and negotiating support from all of the NHSBSA’s enabling services to ensure delivery of their team’s programme of work.
• The post holder will develop and deploy their personal credibility to create and maintain productive working relationships with a wide range of senior stakeholders across the system both to understand the broader operating context and pressures facing the users and commissioners of our projects, and workforce products and services, and to promote and educate people within the system about the role of the NHSBSA and the value it can bring.
  
  

• The post holder will have primary responsibility for successful delivery of the agreed outcomes for its commissioned projects and significant programmes of work, including negotiating project scope, pricing, timelines, quality, and allocating all required resources to ensure successful delivery.
• The post holder will lead and manage the overarching programme of work plan which will include all concurrent and planned projects, they will be the decision-maker for flexible allocation of people, instigating and enacting reprofiling of resources, and delivery to meet complex and fast-paced changing circumstances.
• Maintaining flexible, targeted delivery across multiple workstreams will require the post holder to maintain a strong focus on risks and issues and taking decisive action to ensure effective mitigations are in place to reduce risk.
  
  

• Leading and managing a hybrid team across multiple sites, ensuring all team members have what the need to excel in their role and deliver at their best, bringing their whole self to work.
• Setting the standards for recruitment, performance, and development within the team, ensuring it is appropriately resourced in terms of numbers, roles, and capabilities to meet the needs of the multiple programmes of high-profile delivery. Balancing skills across the team to allow for the application of existing capabilities and the development of new skills and knowledge to increase the opportunities for upskilling and more flexible delivery options.
• The post holder is responsible for establishing the team culture that values and deploys coaching and feedback, and readily supports each other to deliver to high standards of work across all programmes and projects. Encourages and coaches people to improve and ensures that any under-performance is addressed in a supportive way aimed at developing the individual to meet the required standards as the preferred first step approach, with the confidence in judgment to take additional action if attempts to meet the standards are unsuccessful.
  
  

• Lead delivery member of relevant project boards, responsible for communicating plans and progress, performance reporting and MI, providing analysis and insight of data, financial and budget reporting and management, secure management of data and appropriate information governance, developing and agreeing with all relevant stakeholders business cases for proposed new projects and programmes of work within the context of the NHSBSA’s strategic plan and the wider system’s long-term planning and direction.
  
  

• Leading on streamlining ways of working with service commissioners to continually improve efficacy of delivery within a good understanding of the long- and short-term implications and consequences of actions taken, and decisions made and ensure they remain aligned to the NHSBSA strategy and the workforce programmes’ and projects’ goals and objectives.
• Sharing expert knowledge, collateral, and skills with delivery partners to build their project, programme and digital capabilities for ongoing sustainable growth, best use of products of services implemented, and enhanced performance.
• Using the professional project management, process improvement, and digitisation optimisation levers to ensure effective governance and delivery via an integrated and targeted delivery model.
• Working in partnership with programme and project leads and colleagues to ensure the full engagement of all colleagues in their area in the delivery of the NHSBSA’s strategy and wider workforce priorities.