Head of Online Trading

Job description

Torque Brands is the retail investment group of the future. Uniquely placed to acquire, invest in, and launch specialist brands within the $1.8trn apparel market that are ready for a digital transformation or want to launch with an impact.

In addition to powering its owned brands, Torque’s proprietary platform also offers ’eCommerce as a service’ to 3rd party brands seeking improved performance. Leveraging existing infrastructure to generate additional high margin revenues.

Giving these brands the competitive advantage that they need, and the innovation their customers demand.

WE ARE ON A MISSION TO BUILD A MULTI £BN PLATFORM THROUGH...

POWERED BY TECHNOLOGY: We’ve invested in, developed, and acquired the best technologies, allowing our end-to- end platform to drive success informed by data intelligence. Simplifying an increasingly complex and data-driven world with innovative and reliable e-Commerce tools, so brands can focus on their strengths.

IMPROVING EXPERIENCES: Our brilliant team of fashion, retail and technology experts have over 100 years of collective experience in disrupting their industries and leading change. Most of all, we’re driven by a single-minded ambition to give our brands significant competitive advantage in their global market.

ELEVATING SUCCESS: We’ve already helped bring significant change to multiple brands, including recent acquisitions T.M. Lewin and Peter Pilotto,as well as securing significant exclusive investments with leading emerging brands Prevayl and Marfa Stance. Our sophisticated acquisition strategy means we only invest in opportunities we know will thrive in our unique ecosystem.

Reporting to Torque’s General Manager your main purpose is to deliver a trading strategy that satisfies the financial objectives of the organisation, while also developing an engaging and frictionless digital experience to help develop the brand. You will lead a trading function that combines product merchandising and digital trading such that you act as the business lead for trading performance. You will obsess about revenue, product margin, conversion, basket-size and customer experience. You will be a brilliant people leader, able to inspire a team and nurture the talent of others to build a high performing team.

You will be data-driven and entrepreneurial in everything you do. You should be knowledgeable across eCommerce platforms and have credible product merchandising experience. Given the creative requirements of the brand and financial targets you must also be able to balance "art and science" to meet all objectives.

Requirements

? Own the net revenue, average order size, value, conversion rate for Torque Brands;

? Deliver an engaging digital experience that delights customers and helps develop the brand

? Develop a product merchandising strategy that maximises revenue performance while minimizing inventory costs

? Identify product opportunities and drive the OTB requirements through short-lead manufacturing routes

? Maintain excellent stock availability on all core lines, and ensure new products launch on-time

? Own price and promotion recommendations to optimize revenue vs product margin and sell-thru

? Lead the digital merchandising function, including recommendations, category product placement, personalisation, site search, navigation

? Drive web conversion through content management and online merchandising

? Develop a CRO program to identify new features and experiences that help eliminate friction and drive sales

? Lead weekly trading meetings, presenting with excellence in an analytical and succinct style

? Identify new commercial opportunities, including product and digital channels

? Hire, lead and coach a leading-edge team to help execute against goals;

? Provide expertise on current eCommerce industry best practice,

? Keep up to date with eCommerce best practice of tomorrow through training, research etc;

? Positively impact and influence internal stakeholders and external partners;

? Effectively communicate and collaborate with Product, Brand, Marketing, Trading, Operations, Tech, People and Finance teams;

ABOUT YOU:

• Have great understanding of retail / ecommerce, with expertise in product merchandising and digital trading
• You’re a ’natural retailer’; obsessed with delivering your promise to customers
• CRO methodology at the heart of everything you do
• Have a proven track record as a commercial individual, who understands brand and customer (shopper)
• Intellectual and emotional intelligence in balanced / equal measure
• Understand how to maximise output in conversion activity where a mix of skill / talent types is required (data analysis vs creative visual merchandising and UX are quite different approaches)
• Are a ’subjective’ thinker in terms of ideas, following your instinct, but you’ll be used to using internal/external data to underpin your ideas with confidence
• You are independent and self-directed but able to work and lead a team of creative individuals
• Have superior analytical skills to track and manage performance
• Have excellent interpersonal skills and the ability to persuasively sell ideas
• A quick learner who can process lots of information and prioritise action
• Effectively navigate and collaborate cross-functionally

Benefits

Successful people at Torque...

• STAY FOCUSED.

Stick to the playbook, don’t go rogue.

• MOVE FAST.

Stay ahead of the competition.

• BE READY FOR ANYTHING.

Be prepared and be flexible. Discipline equals Freedom.

• WE ARE GUERRILLAS.

Exploit opportunities. Be creative. Flank the enemy.

• WORK SMART.

We focus on the 20% that makes the 80% happen.

• THINK LIKE A CUSTOMER - EVERYDAY.

Understand our target audience better, delight them