Head of Financial Institutions Claims

☞ Howden Group Holdings

View: 103

Update day: 11-05-2024

Location: London

Category: Insurance

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From day one, our mission has been to create an independent business with a unique culture – one that is controlled by the people who work for it. Finding the most talented and entrepreneurial people has always been key to our success.
People come to Howden for lots of different reasons, but they stay for the same one: our culture. That’s what sets us apart, and why we nurture and retain the best talent in the market. Whatever your priorities – work/life balance, career progression, sustainability, volunteering - you’ll find like-minded people driving change at Howden.
From day one, our mission has been to create an independent business with a unique culture – one that is controlled by the people who work for it. Finding the most talented and entrepreneurial people has always been key to our success.
We now have an exciting opportunity to join us on a permanent basis, as Head of Financial Institutions (FI) Claims. The team is part of Howden’s UK Specialty business, and the position is based at our HQ in the City of London.
We’re seeking a highly skilled individual with experience in the insurance market in a claims capacity, which may include time working in the Lloyds or international markets.
You will lead the Financial Institutions Claims function within the Financial Lines Group and deal with assigned clients, ensuring excellent and efficient client service in relation to claims. You will also be involved in business tenders and assist on other technical queries and market developments. Being regarded as a member of the management team, you will also contribute to the strategic plans of the team and department.
People come to Howden for lots of different reasons, but they stay for the same one: our culture. That’s what sets us apart, and why we nurture and retain the best talent in the market. Whatever your priorities – work/life balance, career progression, sustainability, volunteering – you’ll find like-minded people driving change at Howden.
Key areas of focus
  • Provide expert technical oversight of high exposure claims to ensure files are investigated, evaluated, reserved and managed in a timely manner.
  • Assist less experienced members of staff on larger more complex accounts and claims, to ensure the needs of the client are best met.
  • Drive a superior claims experience and ensure continuous improvement through the development and implementation of initiatives involving people, processes and technology.
  • Deal with clients and producing brokers on larger more complex accounts and claims, ensuring their needs are best met.
  • Apply advanced expertise to review relevant documentation and present claims to underwriters, ensuring appropriate feedback/information and updates are provided to clients and insurers.
  • Lead Claims input for new business and tenders as required.
  • Take the lead of claims data and produces thought leadership in their area.
  • Develop strong relationships with markets and contribute to the identification of opportunities and business growth.
  • Negotiate with markets to achieve the best outcome for the client.
  • Maintain any ongoing delegated authority contracts appropriately and cost effectively.
You
  • Extensive experience of working within the insurance environment in a Claims capacity.
  • Experience of working as a claims specialist within the Lloyds and international markets.
  • Experience of working in a high pressure, multi task environment.
  • Has experience of managing and coaching others in a team.
  • Detailed knowledge and understanding of the insurance sector.
  • Strong awareness of the regulatory environment and requirements along with how these impacts on the Operating Entity’s activities as well as their own business unit.
Our Culture: People First
We’ve travelled far since opening our first office in 1994. Back then we were local experts – based in London, with direct access to the world’s biggest insurance market. We’re still locals, and we still deliver the right advice and the right insurance to our clients. But now, we’re local all over the world. With 15,000 global colleagues and a partner network spanning more than 100 territories, we are the largest independent insurance broker in the world. But our values haven’t changed since day one, when we set out to create a company grounded in:
  • An employee-ownership model
  • Aligned external investors
  • The trust and integrity born of friendship
  • Expertise
  • Independence
Our focus on being a people-first business has always been at the very heart of Howden. Our vision was to create an independent business with a unique culture; one that would survive and thrive as a business controlled by the people working for it. Our employee ownership model sets us apart in the market. It’s created a culture of collaboration and innovation, where we’re driven to think bigger and empowered to challenge convention.
Our flat structure and entrepreneurial spirit help us attract the best people and empower them to be the best version of themselves. And when we bring in and nurture great talent, more follows. That makes us better – and that’s better for everyone.
Diversity & Inclusion

At Howden we consider our people our chief competitive advantage and as such we treat colleagues, candidates, clients, and business partners with equality, fairness and respect, regardless of their age, disability, race, religion or belief, gender, sexual orientation, marital status or family circumstances.
Permanent
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Deadline: 25-06-2024

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